Operation Manager (LCL Consolidation)

• Responsible for the general management of the Import-Export and Logistics Department.

• Coordinating the daily operations, ensuring efficient implementation of all operational processes.

• Responsible for handling customers/agents' freight needs by capturing customers/agents’ requirements and providing fast response, providing value added service: customs declaration, cargo inspection, etc.

• Responsible for maintaining and developing positive relationships and cooperation with shipping lines, airlines, seaports, vendors for all source out services relating, ensuring goods transportation takes place favorable & safe, follow company rules.

• Improve competitiveness through cost management, purchasing and vendors management, and tariff building according to work assignment.

• Responsible for managing and training the operations team, improving the team's work performance and service quality.

• Responsible for handling customer complaints and resolving problems, improving customer satisfaction index.

• Responsible for managing the OPS team to key in all revenue/cost into Company's system correctly. Check file & closed file ending month.

• Monthly volume report sends to BOD.

• Complete KPI goals set by the Boards of Directors.

• Experience in LCL Operations (Logistics / Forwarder in foreign companies is a plus)

• English fluency & Microsoft Office skill (Word/Excel/PowerPoint).

• Understand the operating procedures of commodity brokerage companies and related regulations, have good customs declaration and goods inspection ability.

• Have the spirit of teamwork with honest- care- professional Ethics.

• Strong at control and management skills, passion & enthusiasm & high responsibility in work.

• Strong initiative, exercise sound judgment, and take appropriate action when necessary, strong interpersonal skills

• Ability to adapt and work effectively within a variety of situations.

Benefits & Opportunities

• 13th month Salary and performance bonuses.

• Annual leave/Health care

• Full salary insurance, other attractive welfare.

• Working in a dynamic, friendly and professional environment and world’s biggest LCL network.

Contact

Tầng 6, Toà nhà Financiat 32-32B-34-34A Bạch Đằng 2, Phường 2, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam