Operation Manager

1. Build the plans and strategies of Customer Service & Pricing

• Develop and implement short-term and long-term strategies and plans for CS & Pricing department to improve service quality.

• Manage overall customer service operation, service quality and management resources of customer relationship.

• Manage the performance of Customer Service in charge of import and export goods and domestic Customer Service in compliance with the Company's process and SOP with customers.

• Monitor the service quality through customer's reflection & engagement, rate of complaint/positive feedback, - employee problem-solving ability.

Coordinate and manage Pricing assignments

• In charge of getting prices from shipping lines and domestic suppliers.

• Dealing with vendors/ partners about international freight rates, negotiate for the lowest price.

• Follow team to keep updating the rates for Sales Department.

• Monitor and update shipping contract prices.

• Maintain and develop relationships with shipping lines, airlines, coloaders.

• Solve arising problems (apply for extension of closing time, cont shell, dump yard...).

• Support and coordinate with Sales/Cus/Doc Department to resolve related issues.

• Regularly update market information.

• Research the market and evaluate the advantages of shipping lines, airlines, international agents and purpose.

• Handle related situations.

• Propose to BOD about the working plan, development methods, product strategy building.

2. Maintain and expand relationships with customers & shipping lines/agents/suppliers

• Receive problems and requirements of customers provided by CS staff.

• Guide & offer solutions to support CS & Pricing staff to give feedback to customers/shipping lines/agents/suppliers.

• Work directly with shipping lines and customers/shipping lines/agents/suppliers.

• Control and improve service quality by bringing service evaluation criteria.

• Implement quarterly service evaluation to customers.

1. Education:

• Graduated from universities majoring in international trade, economics, maritime or other related majors.

• Good knowledge of logistics or companies specializing in forwarder, transportation laws and regulations.

• Good knowledge and experience of forwarding (sea freight, air freight), import-export, transportation, customs.

2. Working Experience:

• 2 - 3 years of experience or more in the position of CS & Pricing manager in the forwarding or import-export industry;

• Priority is given to strong experience of US route both sea/air.

• Fluent in English.

3. Professional Skills:

• Good pricing skills with profit-oriented minded.

• Excellent Customer service skills with customer-oriented minded.

• Good communication and interpersonal skills.

• Innovative & creativity mindset to achieve better efficiency.

• Strong problem-solving skills.

• Good analyze and synthesis skills.

• Good negotiation and persuasion skills.

BENEFITS:

- Attractive salary: Negotiable salary

- Working in an extremely dynamic, fun, harmonious and friendly environment.

- Social insurance, health insurance, unemployment insurance according to state regulations.

- Enjoy welfare policies according to company regulations.