Operation Manager - Delivery Channel

Địa Điểm Làm Việc: Hồ Chí Minh
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13rd salary; Tips & monthly sale bonus
PVI Healthcare
Officially become Restaurant Manager after training

Mô Tả Công Việc

Create and implement an amazing Pizza 4P’s delivery experience, the ultimate purpose is our guest’s happiness, enjoyment and excitement in dining with us at their homes.

The situation
During the COVID-19 pandemic, where dining business was suspended, Pizza 4P’s launched its delivery service, with many limitations and mistakes, but with an unwavering determination to ensure the customers are satisfied, or if mistakes were made, immediately and adequately recovered.

Right now, we have the following
· Ordering channels: dedicated website, hotline and Facebook Messenger
· Partnership & integration with AhaMove, our delivery partner.
· Back-office delivery management web portal
· Procedures, processes at restaurants.
Each and every point above needs significant improvement.

The challenge
The return to full dine-in demands significant attention & time from the Operation leadership team. Hence the time we have to spend on improving Delivery is significantly limited, while the need to improve the delivery experience from currently ‘somewhat acceptable’ to ‘wow, that was exceptional’ is paramount. Our guests deserve the best experience, and we see it as critical to deliver so.

Hence, we are seeking a senior member with an extreme customer-oriented mindset, strong experience in Pizza & Delivery to join our leadership team to lead the delivery experience of our business.

The constraints
As this is a new business for Pizza 4P’s, we expect the Delivery Manager to prevail over a highly significant set of constraints
Financial investment: We have little cash reserve, significant CAPEX investment is unlikely
Uncharted situation: Please be prepared to be very resourceful as the unique challenges of Pizza 4P’s recipes and business ethos make the desired state of Pizza 4P’s delivery unlike any other.

How success is measured
Customer satisfaction: we’re currently measuring this using SMS-based surveys. This method could be improved, but ultimately customer’s WOW experience is the #1 priority. We aim for customers to be delighted when ordering for delivery from Pizza 4P’s.
Scalability: The business model needs to be scalable, measured by key metrics such as orders growth, partner retention, and payback period.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Who you are
Have built or significantly expanded (new regions, etc.) Delivery Capacity of an F&B business with hot food, including people, system etc.
Independent leadership, think from first principle and flexible, strong reasoning and problem solving capability (i.e. not dependent on past experience or what’s already known)
Have experience in the region (South East Asia: Vietnam, Thailand etc.)

Địa Điểm Làm Việc

Ho Chi Minh City, Vietnam
Xem toàn bộ hồ sơ công ty

We are Pizza 4P's, a chain of Japanese Italian Pizza restaurants in Viet Nam. We serve classic Neapolitan pizza, as well as Japanese Italian fusion cuisine. Since we opened in 2011, we have been ranked as one of the top restaurants in HCMC by Tripadvisor and Foody.
We are not just the restaurants that serves good food. What we are aiming to offer to our guests is a “wow” moment that they will remember for a long time through our great food and heartfelt service.
Currently, we are opening many positions to find candidate who can share and pursue the same goal with us.
Working at Pizza 4P's is not easy. We are very keen to details and expect a lot from our staffs. But for those who are passionate about restaurant and hospitality field, it's going to be a great place to work and learn from.
We are expanding the restaurant not only in Ho Chi Minh City, but also are going to open new branches in other Southeast Asian cities, such as Bangkok and Singapore. If you are looking for an environment where you can show your talent and passion in a global scale, this is the place to be!

Pizza 4P’s Website: http://pizza4ps.com/
Pizza 4P’s Facebook Page: https://www.facebook.com/Pizza4Ps
Pizza 4P’s Foody Reviews: http://www.foody.vn/ho-chi-minh/pizza-4p-s
Pizza 4P’s Tripadvisor Reviews: http://goo.gl/Lnukw
Pizza 4P’s New York Times Article: http://goo.gl/jQaCxC

Xem toàn bộ thông tin công ty
151B Hai Ba Trung Street, Ward 6, District 3, Ho Chi Minh City
1.000-4.999 nhân viên
Recruitment Team


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