Operation Manager - Engineering Experience in Facilities Management Industry

Operation Manager - Engineering Experience in Facilities Management Industry

Thương lượng 650 lượt xem - Hết hạn trong 12 ngày

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Performance Bonus
Bao Viet Insurance
Free training course to get Facilities Management Certification

Mô Tả Công Việc

Job Summary

The purpose of this position is to lead the day to day delivery of the assigned portfolio of accounts. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the assigned portfolio of accounts.

The role will be instrumental in developing client bid solutions, managing the transition in (including due diligence) and out processes, and provide guidance and oversight of operational excellence for the delivery of operations of Accounts. The AGM will work closely with Country Lead to form a team that provides leadership to support the operating in operating in Vietnam.


Key Responsibilities

Strategic Planning and Review
• Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders
Financial & Asset Management
• Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship
Business solution development and Transition
• Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account
• Develop commercially competitive and operationally sustainable client solutions for new business, bid support and client expansions.
• Have a clear focus on desired outcome and strike the balance between a competitive bid and one that is operationally viable
• Validate & Underwrite Solutions
• Lead Due Diligence (DD) and responsible for DD
• Co-ownership on pricing assumptions
• Identify and mitigate gaps between Bid’s Solution and DD Actual, lead on any operation solution changes
• Act as the FM workstream lead in country
• As part of the transition in process, be responsible for the due diligence process and identify and mitigate gaps between Bid’s Solution and Actual (based on completed DD) show how gaps can be bridged including cost and risk, lead on any operation solution changes
• Lead the client facing transition team throughout transition processes and manage the internal and client facing reporting requirements in line with regional processes and procedures Be the umbrella and coordinate inputs from local and regional SME’s to achieve budget and timeframe imperatives for all client transitions; including but not limited to QHSE, People, Procurement, FM Operations, Technical Services, Talent Acquisition, Finance, D&T, and CBRE relationship manager/s
• Lead final handover to Account team, highlighting opportunities for growth / risks – all lines of business
• Work with Account Team on operational stabilization activities within T+30 and T+60
• Lead post deal review (+ 6 months, +1 year)

Operational Management
• Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded
• Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively
• Ensure fair treatment of suppliers at all time, professional supplier management and arbitration of disputes
• Work closely with procurement team to ensure maximum use of preferred suppliers and robust back-to-back contracts, performance focused contracts are in place with contract duration by leveraging maximum value
• Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts
Customer Relations
• Represent the company in a professional and credible manner to customers and the public
• Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands
• Focus on delivering excellent service level are maintained at times
• Is contactable and responsive to customers at times

Quality and Safety Management
• Monitor and identify areas of improvement as a matter of course
• Create a culture of exceptional quality and innovation
• Set an example of exceptional standard in all activities, language and communication
• Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement
• Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation
People Management
• Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings
• Is constantly visible and accessible to the team
• Ensure all staff are appraised annually and all managers are formally trained in the Company appraisal process and staff development plans are in place
• Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies
• Build and encourage a culture of reward and recognition within the business unit
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Yêu Cầu Công Việc

Required Knowledge and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public group. Ability to motivate and negotiate effectively with key talents, top management and client group to take desired actions.

Ability to solve advanced problem and deal with a variety of options in complex situations. Require expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sale environment. Draw upon the analysis of others and make recommendation that have direct impact to the company

Require in-depth knowledge of financial terms and principles. Review complex financial/business analysis and reports. Ability to analyze the most complete business/financial data and develop innovative solutions. Develop and implement financial policies and procedures. Oversea and approve business unit budget

Intermediate experience with Microsoft Office Suite. Must have a strong command of the English language and excel in the areas of spelling, grammar and punctuation

o Proven track record in senior management role which has included responsibility of services, culture, people and business growth preferably with technical and or hard services
o Highly developed interpersonal skill, enthused by fast paced, high growth environment
o Self-starter, confident, composed and result focused
o Ability to balance strategic thinking with tactical delivery of client satisfaction
o Ability to gain trust and support of top-level management and key client decision makers
o Ability to manage conflict and crisis situations effectively
o Experience in Government projects will have an added advantage

Qualifications and Education:

Master or bachelor’s degree and a minimum of 10 years of experience and industry knowledge in facilities management, building services and projects.

Willing to work on any schedule depending on business needs

Địa Điểm Làm Việc

Ho Chi Minh

CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquarters in Los Angeles, is the world's largest commercial real estate services firm (in terms of 2008 revenue). The Company has more than 30,000 employees (excluding affiliates), and serves real estate owners, investors and occupiers through more than 300 offices (excluding affiliates) worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting. CBRE has been named a Business Week 50 "best in class" company and Fortune 100 fastest growing company two years in a row. Please visit our Website for more information.

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