Operation Supervisor

Job Title: Operations Supervisor

Department: Facility Operation Team

Report to: Operations Manager

Working Time: 5 days per week (subject to roster schedule). Working shifts may include:

M – Morning: 06:00 – 16:30

A – Afternoon: 14:00 – 23:00

N – Night: 22:00 – 06:00 (assigned as needed)

Job Purpose: To supervise all building operation activities during shifts—ensuring security, safety, cleanliness, and efficient technical performance across all areas (Shopping Mall, Hotel/Serviced Residence, Office, and Public Areas).

Job Description:

I. Operation Supervision

- Supervise daily operation activities of security, cleaning, parking, and technical contractors and their staff to ensure proper attendance, performance, and service quality.

- Conduct regular patrols throughout the complex to ensure safety, security, and cleanliness in all areas.

- Oversee technical operations, repair and renovation works, and construction safety during night shifts.

- Monitor parking operations, including cashier activities, traffic flow, and safety management.

- Ensure all incidents or irregularities are promptly handled and corrective actions are taken.

II. Reporting & Improvement

- Prepare daily, weekly, and monthly reports on operational activities and performance.

- Propose service, safety, and security improvements to enhance building operations.

- Handle and report all issues occurring during shifts to the Operation Manager.

- Keep updated on construction and booth renovation schedules for timely supervision.

- Coordinate with government authorities when necessary to maintain safety and order.

- Bachelor’s degree or higher, preferably in Management, Engineering, or a related field.

- At least 3 years of experience in operations management for large or complex buildings (Shopping Mall, Hotel, Serviced Residence, Office).

- Basic understanding of building systems, including electricity, firefighting, machinery, and basic architecture.

- Strong communication, coordination, and problem-solving skills.

- Proficient in Microsoft Office.

- Responsible, proactive, and quick to respond to operational issues.

- Flexible and willing to work on a rotating shift schedule, including night shifts.