Operations, Air Export (Freight Forwarder)

Purpose of the position:

- Handling of processing outbound shipments.

- Comply all handling procedures for global accounts.

Main Duties & Responsibilities:

- Receiving Bookings, contact with shipper and agent to arrange the shipment

- Working within SOP’s and quotation from Sales team and overseas offices.

- Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1

- Sending pre-alerts to overseas offices

- Timely invoicing clients/ agents and closing files

- Follow up payment for non-credit clients of local charge and freight prepaid

- Shipment track and trace updates

- Checking and confirm incoming invoice of sub-contractors on time & correctly

- Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements

- Inform team leader/ supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ s standards and services.

- Handles customers statistics and reports or any special request for updating system, if required.

- Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required)

We are looking for candidates who are flexible and open to work night shifts and weekends, especially during periods of high demand (typically est. 5:00 PM - 2:00 AM).

- Minimum one (1) year logistics/freight forwarding experience.

- Previous experience with Cargowise1

- Good communication of written and spoken English & local language.

- Must have PC experience and ability to prepare documentation quickly and accurately

- Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first-class customer service at all times

- Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment