Operations & Customer Service Executive

We are looking for a motivated and detail-oriented Operations & Customer Service Executive to join our international freight forwarding team. The candidate will handle import/export documentation for air and sea shipments, maintain communication with customers and overseas agents, and ensure smooth cargo operations from booking to delivery.

Key Responsibilities:

1. Documentation (Operations):

• Prepare and check import/export shipping documents

• Ensure all documents are compliant with international trade regulations and customer requirements.

• Coordinate with airlines, shipping lines, co-loaders, and customs brokers to ensure timely handling of shipments.

• Track and update shipment status for both air and sea freight (FCL, LCL, consolidation, direct).

• Handle customs-related documents and work with internal or external customs clearance teams if needed.

• Manage document filing and system input to ensure accuracy and traceability.

2. Customer Service:

• Receive and process booking requests from customers and overseas agents.

• Communicate with clients regarding shipment status, documentation requirements, and delivery timelines.

• Provide excellent after-sales support and handle customer inquiries or complaints professionally.

• Coordinate closely with internal teams (sales, accounting, trucking, warehouse) for shipment arrangement.

• Build and maintain strong relationships with customers and partners.

• Bachelor’s degree in International Business

• 2 years of experience in freight forwarding or logistics, with experience in both air and sea freight import/export documentation.

• Good command of English (especially for email and document handling).

• Chinese (Mandarin) is a strong advantage, especially for dealing with Chinese agents or customers.

• Proficiency in MS Office (Excel, Word, Outlook).

• Knowledge of Incoterms, international shipping processes, and customs procedures.

• Strong attention to detail, ability to multitask and work under pressure.

• Good interpersonal and communication skills.

Preferred Skills:

• Experience using freight forwarding software

• Familiar with Vietnamese and Chinese customs procedures.

• Flexible, customer-oriented mindset with problem-solving skills.