Operations Associate

Operations Associate

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Competitive Salary
Frequent Trips to US
Excellent Working Environment

Mô Tả Công Việc

GotIt! is looking for a motivated and organized Operations Associate to join our expanding operations team.

GotIt!’s operations team is at the heart of the company tackling the enormous challenge of cultivating the largest collection of on-demand knowledge experts in the world! You’ll be joining a super fun and hard working group that is utterly passionate about their mission.

In this position, you’ll juggle numerous items, own and drive initiatives, and be challenged to formulate unique solutions to unforeseen problems. This position is a perfect platform for someone looking to leverage their analytical and entrepreneurial mindset to identify organizational challenges, come up with innovative ideas and implement them in a fast-paced environment.

The Core Job:
• You, along with other members of the Study Operations Team will be responsible for managing the capacity and quality of experts on the platform.
• Continuously monitor and report the quality KPIs and metrics to the broader team on a daily and weekly basis.
• Contribute to our data driven culture! Create, manage and report on data within the team to drive initiatives.
• Collaborate closely with our team of Experts and Auditors to develop their own abilities and level up the team’s performance. Help identify areas for improvement and contribute to design of new training content and programs.
• Help cultivate the GotIt! community by interacting regularly with Study Experts from all over the world via chat, email, and webinars
• Present, pitch, and motivate others in the team and company through daily and weekly standups
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Yêu Cầu Công Việc

You Should Have:
• BA / BS or equivalent from a top tier school
• 2+ years working in a fast-paced operations, consulting, sales, or marketing role
• Hustler personality, someone who takes initiative with a natural drive to get things done Data-driven mentality with comfort organizing unstructured datasets to identify trends
• Solid proficiency with MS Excel, and fluency with web-based tools (Google Slides, Google Sheets, Survey Monkey, Mailchimp, etc)
Extra Bonus Points For:
• Passion for knowledge and education, previous teaching experience a big plus
• College level coursework in Calculus, Chemistry, or Physics
• Experience working with fast-moving, agile startups
• Fun loving & creative personality with a rousing sense of humor
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ABOUT GOT IT
Got It is on a mission to organize the world's brainpower and create Knowledge-as-a-Service: on-demand help for users with knowledge-based problems in bite-size knowledge-time units. Within seconds, users get a guaranteed 1:1 chat session with a vetted expert ranked by an AI-based machine learning algorithm that computes ExpertRank™. Its Knowledge-as-a-Service platform gives all users -- professionals, learners and consumers -- a way to access and engage with live experts to help them solve problems, anytime, anywhere via web, iOS, or Android. Plus, it gives anyone with expertise or knowledge to share, a way to monetize their expertise and free time. Spun out from Peter Relan's YouWeb incubator and backed by the Capricorn Investment Group and Fosun, Got It is led by a proven leadership team headquartered in Silicon Valley with an R&D group in Vietnam. www.got-it.co

PRESS & MEDIA
- TechCrunch: Got It Pro uses machine learning to find a human solver for your techie problem
- VentureBeat: Got It debuts knowledge-as-a-service that uses AI to help you find human experts
- Smithsonian Magazine: App Wants to Help You With Your Homework
- CafeBiz: Got It ra mắt nền tảng chia sẻ kiến thức dưới dạng dịch vụ đầu tiên trên thế giới
- VietnamNet: Got It ra mắt nền tảng chia sẻ kiến thức dưới dạng dịch vụ KaaS
- Vietnam Economic Review: Got It debuts first on-demand Knowledge-as-a-Service platform
- GenK: Giải ngố tất tật về GotIt! - ứng dụng của người Việt đang làm mê mẩn nhân tài của Facebook, Google

WHY YOU WILL LOVE WORKING HERE
- Amazing team: Work with smartest and most hard working people you’ve ever met. Our team is from Google, Facebook, Lyft, Apple, Oracle, GREE, and other best companies in Vietnam.
- Competitive compensation package: Great salary, bonuses, and stock options. There is no upper limit on how much you can earn. It’s all based on your performance and contributions
- Best working environment: Coffee shop like open office space, kitchen with full of snacks and drinks, West lake view bar, video games, 3D TV, soccer table, etc.
- Latest gadgets for work: MacBook Pro Retina 15”, external HD display, latest smartphones and tablets.
- Training and personal development: Tuition and textbook reimbursement for approved work-related courses. Free video training programs from Lynda.com, Udacity, Udemy, and The Great Courses Plus. Free English classes of your choice. Company library with full of newest technology and business books.
- Flexible working hours
- Gyms, fitness and sports: Full-service gym memberships, soccer or extra dollars in your pocket to spend on your own fitness, swimming, dancing
- Frequent trips to the Silicon Valley
- Free daily lunches and dinners
- Free UBER rides
- Others: Office happy hours, weekly lunch out, monthly team outing
- Plus: All other benefits required by Vietnam Labor Code

Xem toàn bộ thông tin công ty
12FL, HCMCC Building, 249A Thuỵ Khuê, Tây Hồ, Hà Nội
25-99 nhân viên