Operations Coordinator

- Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.

- Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.

- Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import - export process.

- Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.

- Follow up process of transportation, handle the information and solve situation.

- Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.

- Have good knowledge about services information to provide best service to Customers

- Solve problems with Airlines, Carriers, oversea Agents, Customers.

- Input all required data on the system and maintain it.

- Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.

- Doing other tasks if assigned by Manager.

- At least 2 years experiences working for Forwarding – Logistics company at Operations/ Customer Service/ Documentation position.

- Having experience in US/South America, Canada trade lane is an advantage.

- Graduated from College or University in relevant majors.

- Good skills of computers; Microsoft Office.

- Be good at reading & written in English, good communication is an advantage.

- Ability to communicate well, be agile, speak fluently, present persuasively, make a good impression on listeners.

- Ability to work independent and teamwork, have good health, be honest in work, have a sense of responsibility & self-discipline.

- Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.

- Ability to work under high pressure and multitask required.

- Know how to handle situations flexibly and soft in the process of communication and working with customers.

- Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...)