Operations / IT Support

Location VILAF – Ho Chi Minh City Office

39 Le Duan St., Saigon Ward, Ho Chi Minh City, Vietnam

Key Responsibilities

• End-User Support

• Provide technical support to staff on hardware, software, and network issues.

• Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, and SharePoint.

• Assist with login, account access, and password reset requests.

• Systems & Infrastructure

• Monitor and maintain office IT equipment (laptops, desktops, printers, conferencing tools, network devices).

• Support and coordinate with vendors for IT infrastructure, internet connectivity, and other technical services.

• Ensure smooth functioning of VoIP, video conferencing, and other communication platforms.

• Cloud Services & Security

• Support users in leveraging cloud-based applications (Microsoft 365, OneDrive, SharePoint, and other SaaS tools).

• Monitor system security, apply updates, and assist with cybersecurity awareness for staff.

• Follow firm’s IT policies for data protection, confidentiality, and compliance.

• Operations & Documentation

• Maintain IT asset inventory and software license records.

• Document troubleshooting steps, create user guides, and provide IT onboarding for new employees.

• Support business continuity plans, backups, and disaster recovery processes.

• Education & Experience

o Bachelor’s degree in Information Technology, Computer Science, or related field.

o 2–4 years of experience in IT support or system administration (law firm / professional services background is a plus).

• Technical Skills

o Proficiency in Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint, Intune).

o Strong knowledge of Windows operating systems, basic networking, and security practices.

o Familiarity with cloud-based tools (Azure, Google Workspace, or other SaaS platforms).

• Soft Skills

o Strong problem-solving, communication, and customer service skills.

o Ability to work independently and manage multiple priorities.

o High attention to detail and commitment to confidentiality.

o Good command of English (written and spoken).