Operations Lead (Tech Hub)

Overview

FinOS is a technology company specializing in developing products and solutions for the BFSI sector (Banking, Financial Services & Insurance). With a strong focus on innovation and technology adoption, FinOS aims to build inclusive digital financial products that address the evolving needs of customers while contributing to the growth of Vietnam’s financial ecosystem.FinOS is a member of Galaxy Holdings Technology Group and Sovico Group – pioneering corporations driving the development of a diversified digital ecosystem in Vietnam, spanning finance, banking, insurance, aviation, real estate, and technology.

Operations Excellence Lead who thrives in dynamic environments, demonstrates lateral thinking, and brings a positive, solution-oriented mindset to operational challenges. This role will oversee and optimize daily operations across business units and technology teams, working closely with key stakeholders to drive execution excellence and operational scalability. The ideal candidate is proactive, detail-oriented, and takes full ownership to ensure things move forward — even in ambiguity.

Key Responsibilities

• Lead and coordinate daily operational activities across business units and tech teams, ensuring plans, priorities, and deliverables are well tracked and executed.

• Collaborate cross-functionally with Sales, Product, Technology, and Back Office teams to align execution with business goals and resolve bottlenecks early.

• Develop, implement, and continually improve operational processes, SOPs, and KPIs to enhance execution speed and team productivity.

• Proactively analyze operational data, surface risks, and recommend actionable improvements to leadership.

• Oversee vendor management, procurement, and asset/inventory controls to support both internal operations and external service delivery.

• Manage resource forecasting and operational budgets in coordination with Finance and leadership.

• Partner with Legal, Finance and Accounting (FAC), and HRBP teams to ensure operational compliance with internal policies and external regulatory requirements.

• Lead, mentor, and scale a capable operations team — fostering ownership, adaptability, and a continuous improvement culture.

• Participate in strategic planning and support company-wide initiatives focused on scalability, automation, and process excellence.

• Bachelor’s degree in Business Administration, Operations, Technology Management, or related fields.

• Minimum 5 years of experience in operational roles within technology-driven or product-focused organizations.

• Demonstrated experience in process design, operational optimization, and cross-team coordination.

• Excellent communication and stakeholder management skills across multiple functions.

• Strong problem-solving mindset with the ability to think laterally, challenge assumptions, and propose creative solutions.

• Proficiency in tools such as Excel/Sheets, Jira/ClickUp, and dashboards (e.g., Power BI, Looker) is a plus.

• Self-starter with high ownership — someone who makes things happen even without formal structure.

• Startup-fit attitude: adaptable, hands-on, willing to roll up sleeves and “get the job done.”

BENEFITS:

- Competitive salary package (Base salary and performance bonuses).

- Probation period salary is 100% of the official salary.

- Comprehensive health and accident insurance.

- 15 days of annual leave, 3 remote work days per month.

- Provision of work equipment (Macbook/ Laptop, mouse, monitor, etc.).

- A creative and modern working environment.