Operations Manager (Logistics/ Forwarder)

The Operations Manager is responsible for overseeing the day-to-day operations of the forwarding logistics department, with a specific focus on trucking operations. This role requires a strategic mindset, strong leadership, and a deep understanding of the logistics industry. Key activities include:

1. Operational Management:

- Overseeing daily operations, including import/export processes, customs clearance, documentation, and shipment tracking;

- Managing a team of logistics professionals;

- Developing and implementing operational strategies to improve efficiency, reduce costs, and enhance service quality;

- Monitoring and analyzing operational performance metrics;

- Ensuring timely and accurate delivery of shipments.

2. Customer Relationship Management:

- Building and maintaining strong relationships with clients, carriers, and other stakeholders;

- Providing excellent customer service;

- Coordinating with sales and marketing teams.

3. Logistics Network Management:

- Establishing and managing a robust logistics network;

- Negotiating freight rates and contracts;

- Developing and implementing trucking strategies;

- Controlling trucking vendors;

- Monitoring and optimizing trucking costs and performance;

- Ensuring compliance with trucking regulations and safety standards.

4. Risk Management:

- Identifying and mitigating operational risks;

- Developing contingency plans;

- Ensuring compliance with relevant regulations and industry standards.

5. Process Improvement:

- Continuously evaluating and optimizing logistics processes;

- Implementing new technologies and systems;

- Driving process standardization and automation.

1. At least 5 years at Operation Manager in Ocean/Air freight field of Export/Import/Freight Forwarding Industry.

2. Diploma/Degree in Logistics/Supply Chain Management/Economy or Transport Management or equivalent.

3. Proven experience in freight forwarding and logistics operations.

4. Strong leadership and management skills.

5. Excellent problem-solving and decision-making abilities.

6. Strong communication and interpersonal skills.

7. Proficiency in logistics software and systems.

8. In-depth knowledge of international trade and customs regulations.