Operations Manager

Địa Điểm Làm Việc: Hồ Chí Minh
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Attractive Salary
Tuition discount up to 100% for employee and relatives
Comprehensive wellness package for employee and relatives

Mô Tả Công Việc

- Accountable for overall profitability and the strategic plans of the CEN department.
- Ensuring Yola’s SOPs, Policies, Working documents are in place
- Manage the communication within and among the CEN department, other departments of Yola to ensure planning, implementation and continuous improvement of results.
- Responsible for the day-to-day operations and administration of the CEN department.
- Profit and Loss Targets are met. Costs are kept in line with revenues. All operational targets are being met.
- Overseeing the professional development of their teams, including arranging formal training and providing training themselves. Provide leadership and direction to all staff and be responsible for performances and developments of all staff of the CEN department.
- Direct line Manager of the following departments/teams: Training, Customer Experience, Operations.

***Performance Outcomes:

- Detailed strategy and action plans, break down into each center’s action plans
- Maintaining or creating required SOPs, Policies, working documents the CEN department or templates to do as such
- That all staff fully understand expectations to achieve the CEN department’s and organizational strategic goals and annual key objectives.
- The CEN department meets all operational targets: Conversion rate, Student satisfaction levels – NPS XX, Retention rate of XX% for KIDS/Junior, Enrolment targets and results (number of classes, ACS and number of active students etc…)
- Forecasts of revenue and expenses within the approved yearly budget.
- Budget is balanced for the CEN department and any over and under spend is highlighted, explained and action taken.
- Assigned CMs and Center staff achieve individual KPIs;
- Training needs are identified and training plan in place.
- Building and maintaining low turnover of designated departments.
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Yêu Cầu Công Việc

- Minimum of 2 years management experience
- Bachelor’s degree qualified and experience in education or a related field such as scaled hospitality, health, banking and insurance operations
- Previous experience managing operational teams
- Data and target driven mindset, a general understanding of business, sales and marketing
- Highly analytical and possesses creative and intuitive problem-solving ability
- Ability to communicate ideas and concepts clearly and accurately
- Excellent communication skills, be highly attentive to details and be able to manage time accordingly

- Maximizing and unlocking your full potentiality by inspiring and empowering each employee.
- Fair and transparent performance evaluation, salary review and reward system to recognize contribution.
- Comprehensive wellness package for employee and relatives (followed by Vietnamese law) and incident health package.
- Hands on social activities, like team building/outing, Gala dinner,...
- Competitive benefits for full-time contracted: holiday allowances, 14-day annual leave, trade union benefits, tuition discount up to 100%.

*** Only shortlisted candidates will be contacted for interview.
Xem toàn bộ Yêu Cầu Công Việc

Địa Điểm Làm Việc

259 Đường Trần Hưng Đạo, Cô Giang, District 1, Ho Chi Minh City, Vietnam

About YOLA:

What is common between you and YOLA? Education.

Think about how education has changed your life and where it has taken you for all these years until today and to your future!

For YOLA’s founders, teachers and staff, education has endowed us with lifetime experiences at world-class institutions like Harvard, Stanford, Columbia, Dartmouth, Williams, Swarthmore, London School of Economics, NUS, NTU… We, at YOLA, have all experienced the power of education in changing our own lives and believe that it is our mission to empower young minds to achieve their dreams.

As a premier provider of educational services in Vietnam, YOLA provides a wide range of educational programs and products, including test preparation courses (SAT, TOEFL, IELTS, GMAT, GRE), English language, soft-skill training, after-school tutoring, summer camps, and development of educational content.

With a strong commitment to help students realize their true potentials on their journey to become who they want to be, YOLA has successfully helped its students gain admission and scholarships to top universities, such as Stanford, UPenn, Princeton, Brown, Duke, Georgetown, NYU, UC Berkeley, UCLA and many more worldwide.

‘YOLA has helped more than 5000 students to put one step closer to their dreams’

Living and breathing in a culture named ACUPIT (Action, Caring, Understanding, Passion for Excellence, Innovation, Trust), every single individual at YOLA regardless of backgrounds, interests, specialties and positions is working hard and passionately every day. The reason is:

‘We believe that what we are doing each day is making a potentially huge impact on many students’ lives through education’

If you share the same vision with YOLA, come and join us to care about the future of many student generations. At the same time, let your future be our care!

Xem toàn bộ thông tin công ty
Sunny Office, 259 Tran Hung Dao Street, Co Giang Ward, Dist. 1, HCMC
100-499 nhân viên
YOLA Recruitment Team


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