Operations Manager

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What We Can Offer

Annual Bonus
Comprehensive health care package
15 paid leave per year

Job Description

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

At Lalamove, we believe in providing excellent, high quality and efficient services to our community of drivers. It is an integral feature of our product experience. If you are task oriented, love managing people, operationally savvy and enjoys taking a strategic approach to solving problems, this is the role for you! Quick wits, problem solving and a team first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your city through the growth and optimization of the driver population on the Lalamove platform.

This role will report directly to the managing director, suits people who can work well under pressure and lead the operation staffs effectively. You should be meticulous to details, have good interpersonal skills and passionate about what you do!

What you'll do
• Lead and manage driver operations and ensure compliance with Lalamove’s driver policies, processes and operational standards;
• Lead, forecast and manage driver recruitment in line with growth projection;
• Devise and manage strategy for driver acquisition;
• Lead, manage and improve quality of drivers;
• Lead and manage communications plan for operations and technological change;
• Lead and organize community events to increase driver engagement and goodwill;
• Motivate, coach and support operations staff and ensure their KPIs are achieved;
• Propose process and service improvement suggestions related to speed and quality;
• Lead and manage other ad-hoc projects.
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Job Requirements

What you’ll need
• Degree holder with at least 2 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment;
• Knowledge and understanding of mobile and web technologies;
• Planning and organizational skills;
• Expert in data analytics;
• Tableau and SQL knowledge is preferred;
• Approachable but firm character - integrity is central to the success of driver operations;
• You will come across a lot of people with very different personalities within our communities. To succeed, you shall possess a friendly personality, whilst also being able to hold your ground at certain scenarios;
• Optimistic leadership - you have an enthusiastic attitude and are passionate about making magic for our communities. You view every support interaction as a chance to impact our riders and driver partners in a positive way;
• Fluent in English and Vietnamese.

Job Locations

Ha Noi
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Lalamove is the No. 1 mobile logistics platform in Asia. We are disrupting the logistics industry by connecting customers and drivers directly through our groundbreaking mobile platform, offering customers a fast and innovative logistics solution to deliver anything, anywhere, anytime.

Lalamove is still at the early stages of growth. Founded in Hong Kong in 2013, we now have offices in Singapore, Thailand, Taiwan, and Philippines. In China, we are known as Huolala (货拉拉) and are now available in more than 100 cities. We are on the way to becoming the global standard for delivery services and we are working to bring Lalamove to all major cities worldwide.

Lalamove is where you can establish your career, maximize your abilities, work with energetic & fun teammates, and play a critical role in changing the market for last mile delivery. We deeply value integrity, grit, open-mindedness, passion and teamwork as core elements of the kind of people we want and have working on our team. Join us and reiterate into a better version of yourself today!

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327 To Hien Thanh, District 10, Ho Chi Minh City
25-99 staffs
HR Department


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