Operations Manager (Logistics Warehouse Manager)

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13th month salary
premium health insurance for employee and dependents

Mô Tả Công Việc

Job Mission:
The key responsibility is to provide end to end supply chain management and be the owner of the budget control, 3PL management (Warehouse / Distribution / Import / Export), inventory planning, shipping, order management and transportation. He / she should monitor overall operations, maximize organization's efficiency, productivity, and performance by making sure all operations including at Retail level are running smoothly, lean, and compliance The role also acts as the business partner between the business divisions and the supply chain functions.
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Yêu Cầu Công Việc

Key Responsibilities:

Warehouse Management
• Monitor and manage the 3PLs’ warehouse to achieve KPIs and effective operations
• Co-ordinate with outsourced warehouse and transportation teams to ensure a smooth supply chain system
• Define and manage the operational capability and capacity planning of the warehouse. Manage productivity at warehouse to maximize the efficiency of warehouse processes & actively planning warehouse spacing following the growth of business
• Liaise closely with Sale and Retail team and maintain effective communications with 3PLs to ensure timely execution of orders delivery and returns
• Ensure reasonable inventory level and healthy stock turnover for both merchandise and non-merchandise in the warehouse throughout the year proactively
• Prepare and analyze budgeting and cost reports in terms of overall and 3PL operational expenses
• Lead regular process review to identify opportunities for improvement and to initiate discussion with key stakeholders for alignment
• Maintain high levels of security in the stock handling areas, regular housekeeping and hold responsibility for Health & Safety in the warehouse and related external areas;
• Build a good governance process to ensure the security of stock from Customs arrival to Warehouse, and from Warehouse to point of sales
• Become the WMS super user and support its operation at the 3PL site
• Ensure all products are labeled properly following local Regulations
• Ensure compliance with global and regional CSR initiatives focused on waste management and carbon footprint reduction

Logistics management
• Manage 3PLs logistics flow from Global / Regional to Local DC
• Monitor performance for different service providers including on time delivery, cargo damages, shipment delays, customs lead-time, rate card, vendor selection and etc.
• Manage all inbound & outbound activities to comply custom regularization / requirements
• Monitor custom clearance and declarations lead time to measure the efficiency of 3PL service
• Investigate inventory variance between AX and WMS, follow up variance with different stakeholder and provide full report to Finance
• Manage duty bill transaction and review freight charges
• Work with 3PL to ensure all Customs declaration records (including shipping reference number…) are filed in a good system in order to support for future Customs challenges
• Ensure all Customs process / declaration are compliance with local Regulation

Local transportation
• Follow business requirement to ensure the frequency of local transportation from DC to stores
• Support for local transportation service from store to clients. Follow closely in order to keep high standard for delivery service level toward end clients

Quality Control
• Have a clear QC guideline at Warehouse for checking all new arrival stocks. Train warehouse team of QC steps, and proper way of packing / labeling to minimize the risk of damaging stocks during QC & Labeling process
• Ensure all stocks (and supporting tool that require extra care) are in good storage condition
• Provide a clear guideline for point of sales of QC at store level with specific by product category

• File yearly insurance for all Company assets (store / warehouse / office)
• Ensure the Company is in qualified level for insurance coverage during normal operations and also during specific events outside / inside the store that need to cover with extra insurance (for example: High Jewelry events)
• File travel insurance for the team base on yearly travel planning
• Connect with Regional team to seek for advice / guidance with any new topic related to Insurance

Retail Operations Efficiency and Governance
• Understand Retail operations procedure focus in the area of Stock management / Safety of People & Stock / Storage efficiency / and Compliance risk at retail level to support Division Lead defining governance layers for these areas.
• Support Management with Internal audit at retail level to understand where is the gap, and how to ensure the most compliance at retail stores.

Person Specifications:
Academic / Professional Qualifications:
• Degree or above in Supply Chain Management, Logistics or related field

Work Experience:
• With 5 years’ experience in managing 3PLs, including 3 years in managerial role
• Luxury retail supply chain experience is preferable
• Solid working experience in warehousing / distribution operations
• With logistics (Import & export) operations knowledge

Required Competencies:
• Proficient in PC application including WMS, Email and MS Office
• Good communication, presentation and leadership skills
• Good command of spoken and written English

Địa Điểm Làm Việc

Ho Chi Minh, Ho Chi Minh City, Vietnam

CHANEL is a company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to their work and to their life's calling.
We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth.

Xem toàn bộ thông tin công ty
Saigon Centre, No 67 Le Loi Street, Ben Nghe Ward, District 1, HCMC.
100-499 nhân viên
HR Department


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