Operations Manager, Payment Services - IC Role

Operations Manager, Payment Services - IC Role

Địa Điểm Làm Việc: Hồ Chí Minh
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13rd Salary Payment
Incentive bonus

Mô Tả Công Việc

In this role, you will:

• Accountable for Payments in achieving desirable service delivery results correspondence within agreed Performance Level Agreement
• Engage in daily issues including services delivery services as well as provide support and feedback to customer groups for operations efficiency
• Enforce the operational procedure and develop best practices to maximize control and increasing productivity and meeting customer’s requirement
• Responsible for all Call-back related matter
• Provide support & feedback to customer groups for enabling market competitiveness and increasing operational efficiency
• Ensure that services are delivered in a timely manner and within Performance Level Agreement
• Improve operating standards and processes as well as encouraging staff to actively participate in service quality initiative
• Supporting Payment Services Head to provide training to payment staffs or stakeholder on responsible areas
• Supporting line manager to deliver key message or direction from management
• Supporting Payment services Head to engage payment staff in PMT activities
• Maintain HSBC internal control standards including the timely implementation of the internal and external audit points together with any issues raised by external regulators. Safeguard the bank from potential loss
• Ensure an effective Operational Risk Management process is in place to reduce the level of operational risk losses and to protect HSBC Vietnam from foreseeable future losses.
• Work with compliance functions to identify emerging regulatory risk through various transactions execution/ operations and to enhance and expand reportable issues to Head of Payment Services
• Assist Payment Services Head in their support of Business Management in fulfilling their responsibilities in transaction execution to comply with compliance chart which is in line with the spirit and letter of all regulatory requirements and key Group requirements, as established by Group Compliance
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Yêu Cầu Công Việc

To be successful in the role, you should meet the following requirements:

• University (BA/BS) Degree required
• Minimum 3 years’ experience in operations or in a directly related business/function
• Change Management/Customer Service Minded
• Experiences and knowledge of multiple bank products and processes in a "hands-on" environment
• The diligence and resilience to deliver in a highly demanding environment
• Preferable: Knowledge of banking laws & regulations and the general guidelines of the State Bank of Vietnam

Địa Điểm Làm Việc

Ho Chi Minh

If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest and most diverse organisations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk.

We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking and Markets.

HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC.

HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Vietnam) Ltd.

Know more about HSBC 150 years of history in Vietnam at: https://www.hsbc.com.vn/content/dam/hsbc/hbvn/en/documents/150th-anniversary-brochure.pdf

You'll achieve more when you join HSBC.


Xem toàn bộ thông tin công ty
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
1.000-4.999 nhân viên
HR Department


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