Operations Manager - Retail Chain

To deliver the agreed Sales Target for a district of stores within Vietnam, whilst maintaining the Company Image & Standards within the district

To build and implement an operations framework for Vietnam and provide clear and strong leadership for the newly created teams in implementing current and new working practices and methodologies that enhances the business performance.

Organize the provision of administrative support to the stores for Vietnam in order to resolve day to day issues, including customer complaints and ensure smooth and uninterrupted store operations.

1. Delivery of the Offline Sales Budget

Achieve or exceed the sales objective in the Business Plan through periodic brand performance reviews and taking practical and appropriate actions. Taking into consideration Trading Calendar, build organisation, training, merchandising, Advertising in compliance with company standards to ensure the desired results are achieved.

2. People Management.

Own the manpower planning and management of stores and its staff in order to achieve work environment which supports and improves store and team performance. Build in reward & recognition (non-financial) to keep the employee morale high. Develop store staff to provide a customer service exceeding customer expectation. To become “The Best” sales team. Work with the local manager to determine staffing requirements for the departments; interviewing, hiring and managing performance

3. Budget Planning & Management

Ensure the effectiveness and improvement of the stores operating cost through monitoring of changes in expenditures and discrepancies and through communication on the efficient use of resources.

4. Area Operations Management

Ensure the store hygiene, housekeeping and good application of marketing material are maintained in line with company standards and to develop the capability of each store team to support all operational functions of the stores. Organize the resolution of any administrative issues faced by an operational store (e.g. maintenance, equipment malfunction, etc.) in order to resolve the problem timely. Organize resolution of customer / employee complaints reported, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures.

5.Visual Merchandising

Manage, organize, and implement visual merchandising standards in line with the company policies to ensure guidelines and standards are met

6. Loss Prevention

Ensure that the Loss Prevention policies, system & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated in a timely manner to minimise the risk of internal and external loss of store merchandise and revenues. Implement the inventory process & contingency action plans to prevent shrinkage. Assess business operations and seek to manage all areas of risk in relation to company policy and procedure to ensure that the stores property and data are protected

7. Cash Management.

To define cash management requirements in each store and establish strong disciplines to protect company cash assets.

8. Policy and Procedures

Review of all current internal processes and policy relating to operations support and develop and enhance operational policies and procedures for Loss Prevention, Store Operations, Inventory, New Stores Opening and Cash Audit functions across all countries.

9.Store Projects

Organise the opening, modification, refurbishment, or closure of stores in accordance with the Company Development plans and standards.

10. Supplier Partnership.

Develop and strengthen the consignment and supplier relationships in order to establish long term, sustainable and mutually beneficial relationships.

11. Market Intelligence.

Keep abreast of the latest trend in the market with respect to the Product Trends and Brand standards.

Fluent in English

Retail Knowledge: Should demonstrate an understanding of the operational and sales requirements of a retail company.

Should be competent in basic office skills