Operations Specialist

Position Summary

We are seeking a hands-on and agile Operations Specialist to help support the Vietnam team by identifying and resolving bottlenecks in daily operations, particularly in QC, shipping, and cross-department coordination. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, multi-functional environment.

Key Responsibilities

1. Operational Support

• Monitor and assist with daily tasks across QC, Shipping, and other teams to prevent and resolve delays or bottlenecks.

• Ensure that internal workflows are running smoothly, and deadlines are met.

• Step in to assist during peak workload periods or when team members are unavailable.

• Learn and navigate customer-specific systems to assist with quoting, product/item setup, and ensure accurate data alignment across platforms

2. Coordination & Communication

• Act as a bridge between departments to improve communication and reduce delays.

• Liaise with suppliers, factories, and freight forwarders to support order movement and on-time shipment.

• Support the Managing Director with status updates, reports, and process checks.

3. Documentation & Process Control

• Help QC and shipping teams ensure documentation is accurate, timely, and properly stored.

• Support onboarding or training for new processes or updates to SOPs.

• Maintain simple trackers or dashboards to keep progress visible across teams.

4. Quality & Compliance Oversight

• Assist in ensuring sample approvals, quality inspection schedules, and shipping bookings are properly aligned.

• Help with follow-up on compliance requirements for shipments or vendor documentation.

5. Others as assigned

• Bachelor’s degree in business, Supply Chain, Logistics, or related fields.

• 4 years of experience in operations, logistics, or quality coordination, preferably in a sourcing or export company.

• Good working knowledge of Excel and general business software.

• Strong problem-solving and organizational skills.

• Ability to multitask and work under pressure.

• Fluent in English (spoken and written).

Soft Skills:

• Hands-on, can-do attitude.

• Willingness to learn and support various departments.

• Team player with clear communication and initiative.

• Comfortable working in a dynamic, cross-cultural environment.