Operations Team Leader Clearance (Noi Bai)

What you will do

• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.

• Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.

• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.

• Lead team to handle smoothly customs clearance procedure of IB & OB shipments daily to meet KPIs (OTC – on time clearance, CTC- Clearance Trace Closer,…)

• Work with Customs officer to settle issues (if any) relating to customs clearance progress

• Implement and maintain quality management practices to uphold service standards and customer satisfaction.

• Monitor and control network operations to optimize efficiency and minimize disruptions in service.

• Support the customer service and support group in resolving customer queries and enhancing client relationships.

• Manage contract sourcing and negotiations to secure reliable service providers and vendors.

• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

• Work in rotating shifts, 44 hours per week, depending on business requirements.

You will be a great fit if you have:

• College Degree or equivalent in any discipline.

• Preferring to have Customs Declaration Certificate and Customs Brokerage Staff Code issued by the General Department of Customs.

• 4 years of relevant work experience.

• Having experience in data analysis, SQL, excel

• Leadership skills; Team working skills; Problem solving skills; planning & organizing skills.

• Accuracy & attention to detail.

• Able to communicate in English (both written and verbal skills).

What you can expect

• Attractive remuneration package includes:

- Contractual Bonus

- Tuition Assistance

- Holiday Bonus

- Performance Incentive for KPI achievement.

• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects.

• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be.

• Health & wellness, employee assistance, and rewards and recognition programs

• Special employee discounts on shipping, travel, and more