OTT Application Operations Engineer

The OTT Application Operations Engineer supervises the availability and quality of services related to the OTT solution (K+ app) upon its launch. This role involves recommending and implementing improvements in the operations and maintenance of OTT services.

DUTIES:

• Supervise the OTT service environment to ensure service availability and quality by:

• Service monitoring

• System support and maintenance

• Fault troubleshooting

• Fault escalation to the next level of support

• Operational reporting

• Manage changes in the OTT environment to ensure minimal service impact during change implementation

• Organize support, documentation, and training for the team and other departments

• Vietnamese national

• University degree in IT Network/Technology/Network/Video Processing

• Operational management skills: Experience in managing operations and maintenance of an end-to-end network and services

• Proven record of working independently through successful and high-value projects

• 01 year of experience in video streaming over the internet, OTT platforms, or similar. Experience in providing support to systems sourced internationally

• Excellent communication skills (English, written and spoken)

• Experience in integrating front-end and back-end on service-based infrastructures

• Ability to work overtime and/or outside of office hours