Oversea Manager

Summary Description: To ensure that oversea activities are well transitioned and served from/in oversea or managing; To further develop Pudong’s reputation in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

People:

• Develop department personnel. Show them a career, not just a job.

• Secure sufficient Sales personnel to effectively engage the agent’s database. Continually recruit and interview to find new potential candidates.

• Create and manage career development plans for the team

• Review and coach oversea team towards expectations

• Review and conduct staff appraisals timely, and at a minimum once per quarter per employee (Employee performance evaluation) and one-on-one meeting.

• Develop solid #2 to run operations and assists in retention.

• Ensure and assist supervisors and key staff with goal setting and monitoring.

• Conduct weekly one-on-one discussions, monthly pipeline review and quarterly performance reviews.

• Plan for and hold effective monthly/fortnightly department meetings with team.

• Review department goals and business plan periodically with staff to ensure by-in and accountability.

• Be responsible for the training and development of oversea staff within the branch

• Meet company standards including as needed management/leadership training

Operations:

• Oversee the management of department.

• Proactively monitor exception reports to ensure Pudong service is meeting key event milestones within the life of a shipment

• Manage implementation and ensure the “Standard Operating Procedures” for the client. Also, coordinate and support on SOP revisions and send updates to Customer.

• Assist Pudong Sales work with origin/destination operation teams, when needed, in providing operational knowledge

• Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner.

• Build and maintain strong relationships with current agents and customers.

• Own and manage the agent program within Pudong, ensuring consistent and high-level operational quality to our customers.

• Define area to improve with current agents.

• Ensure Agent performance reviews and scorecards are completed with regular agent(s).

• Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Sales:

• Create and manage the oversea department budget.

• Promote the company's products and achieve KPI including basic targets and business targets allocated in each period.

• Actively develop business for department through active involvement in sales and retention process and close coordination with internal sales & overseas department, as per company objectives.

• Responsible for retention and development of oversea customers (Agents).

• Actively engage in closing large opportunities with sales/oversea team.

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both Vietnam and Pudong’s network.

• Respond to requests for proposals, quotation or information timely and with market competitive pricing matching the scope of service required by internal sales/agents.

• Take an active role in the transition of new business/ updates to existing business.

• Responsible for maintaining the agreed-upon scope of services for internal sales.

• Responsible for identifying and defining realistic service needs and measurements.

• Ensure that the team is prepared to successfully transition to all new businesses.

• Keep the clients abreast of the latest developments in market.

• Facilitate weekly for Sales, management in communication and collaboration.

• Make face-to-face (F2F) call weekly for retention and sales.

• Take on additional assignments as required to support company needs.

• College degree and above or equivalent qualifications majoring in business administration, import-export, marketing of foreign trade, maritime or commercial schools.

• Foreign language: English IELTS 6.5 or equivalent, speaking Chinese is an advantage

• Proven experience in sales or business development, preferably within the logistics, freight forwarding, or supply chain industry.

• Sales oriented, customer service skills and interpersonal skills are required.

• Able to work well in team, under high pressure and within tight deadline.

• Strong problem-solving, proven negotiation skills.

• Strong rapport and relationship-building focus, particularly within the target business community.

• Ability to perform and meet KPI requirements.

• Contract negotiations experience.

• Structured and organized.

• Effective at delegating.

• Charismatic with an ability to connect.

• At least 5 years’ experience in US-UK/ China freight forwarding is an advantage.

• Good communication skills, customer orientation, teamwork spirit.

• Good PC skills including MS Word and Excel.

Package benefits

• Full time job contract.

• Competitive income.

• Career development and promotion opportunities.

• Health insurance program.

• Professional working environment.

• 12 annual leave days per year.