Pandora - Customer Relationship Management Executive

Pandora - Customer Relationship Management Executive

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Attractive salary and bonus from 10,000,000 to 18,000,000, also Guaranteed 13th Months Salary
Social insurance, PVI Care Insurance
Professional, Friendly & Dynamic working environment

Mô Tả Công Việc

Objective of role:
 Plays the main role of managing the business’s day-to-day consumer relations protocols, their refinement, CRM segmentation, onsite personalization, and product recommendation programs and platforms.
 Manages key vendor relationship and databases, in formulating strategies, strategy execution, asset deliverable management, as well as the testing of all SMS, emails, among other multi-channel communications.


Detailed responsibilities/accountabilities:

 Leverage the customer database to deepen our understanding of the customer, to deliver actionable insights, segmentation opportunities and implement high-impact initiatives across the customer lifecycle that accelerate acquisition, retention, reactivation and drive revenue.

 Analyze and interpret campaign response, customer behaviors, segment performance to optimize conversion and retention through managing, handling and initiating all activities and schedules, trigger campaigns and nurture programs to drive customer acquisition, retention and engagement

 Manage loyalty initiatives, including the development, launch and on-going maintenance of a loyalty program to meet business goals.

 Support Consumer Engagement and Personalization in the day-to-day management of the program to ensure successful development, launch and ongoing CRM marketing operation

 Communicating effectively with target audiences and managing customer relationships;

 Run and communicate weekly reports for CRM and testing plans to improve program efficiency as in a higher ROI, higher CTR.

 Monitor and track performance of programs implemented.

 Works closely with the IT department & other related departments in an effort to better understand all CRM feeds and data flowing in and out of CRM program management tools.

 Other tasks which required by managers.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Requirements
 Bachelor’s Degree required
 3-5 years of experience in marketing, CRM, loyalty or related fields
 Understand of Direct to Consumer environment (eCom/Retail), Marketing and CRM industry best practices.

Good to have attributes
 Takes initiative and being proactive
 Excellent planning and analytical skills
 Resourceful, fast and efficient and able to work independently
 Result oriented person, meticulous with an eye for details
 Effective time management & prioritization skills
 Good negotiation skills

Địa Điểm Làm Việc

3rd Floor, 100 Nguyễn Thị Minh Khai, phường 6, Quận 3, Thành phố Hồ Chí Minh, Vietnam

An Asian retail specialist, Norbreeze Group is founded in 2004, co-owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. Instilled with a deep passion for Danish designs, the couple established the company to distribute, market and build international accessible luxury brands that share a similar design philosophy of timeless allure and consistent pursuit of functionalism and quality.

Backed by a dedicated team of more than 350 employees, Norbreeze excels in the strategic development of integrated retailing, distribution and sales network. The group has consistently delivered sustainable growth returns for its exclusive range of brands, by repeating its success formulas.


Co-Founder Anders Peter hopes to bring a unique business value and culture from his homeland Denmark to the vibrant cities of Asia –swiftly, like the call of a Nordic breeze, as the company's name aptly implies.

In addition, it has more than 60 direct or indirect operated stores and distributes to more than 300 stores throughout South East Asia. The group also distributes its range of brands to several airports and airlines within the region. The group introduced and represents the following brands:

BERING (Watches & Jewellery)
CATH KIDSTON (Lifestyle & Fashion)
DANIEL WELLINGTON (Watches)
COCOMI (Watches)
JOE & THE JUICE (Food & Beverages)
MONICA VINADER (Jewellery)
TIMBERLAND (Watches)

Xem toàn bộ thông tin công ty
100-499 nhân viên
HR Department
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.