Patient Care (Hanoi)

Position:             Patient Care Liaison (Fixed Term Contract based in Hanoi)

Position Purpose 

The Patient Care Liaison will assist the team in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based.  This is a Contract position.

Duties and Responsibilities 

Effectively assist in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients

Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines 

Ensure that current patients receive their medications promptly and without disruptions.

Enter and update medication orders, delivery schedules, and tracking information in our system.

Ensure patient records are complete, accurate, and up-to-date for effective medication management.

Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program

Maintain and update electronic program files, including patient and quality assurance data

Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data

Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs

Conduct administrative duties for the office

Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)

Educational Background and Experience 

A degree or diploma in Scientific or Healthcare related degree

2 – 3 years working experience in a healthcare or scientific field or NGO is ideal

Good command of both spoken and written English

Experience in data monitoring and management is an advantage,

Experience coordinating and handling logistics/supply chain is a plus

Experience in customer service management is a plus

In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage

Job Circumstances 

This Fixed Term Contract is based in Hanoi.

Flexibility in working hours is essential