Payment & Receivable Operations Team Head For A Group Of Platinum Clients

Payment & Receivable Operations Team Head For A Group Of Platinum Clients

Địa Điểm Làm Việc: Hà Nội
Thương lượng 404 lượt xem - Hết hạn trong 13 ngày

Các Phúc Lợi Dành Cho Bạn

Fixed 13th salary
Healthcare Insurance
Performance Bonuses

Mô Tả Công Việc

The Cash & Trade Proc Mgr. is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage a Cash and Trade Operations team, apply in-depth disciplinary knowledge to reach solutions and ensure deliverables are completed efficiently and accurately.

POSITION OBJECTIVE:

Lead team and responsible for the timely and accurate production of all Funds Transfer (FT) products and services for all existing and developmental platinum clients

Actively engaging with businesses and functions to provide strategic direction to ensure maximum profitability of accounts serviced by the unit in accordance with internal and external regulatory, operational, credit and control standards
To optimize utilization of resources and systems. Prioritizing technology support
Taking a leadership role in exploring and developing key themes within O&T such as regionalization, straight-through processing and outsourcing, leveraging organizational resources within and outside O&T to drive and implement those themes
Maintaining a strong control and compliance environment throughout the O&T organization that can rapidly adapt to changes in the regulatory and compliance environment
To ensure timely and orderly delivery of incoming and outgoing remittances.
To provide leadership in the identification, development, implementation and review of productivity projects that will result in cost-effectiveness and savings.
Accountable for delivering Client Service excellence globally effectively managing any risks and issues.
Identification of opportunities globally and effectively managing the resource to deliver against client promises
Identify and introduce service improvements to improve the overall client experience, resolves global client service issues and challenges as the final escalation point.
By analysing clients activities, incharging of monthly dashboard on transaction volume analysis, presenting to in country/ regional stake holders and providing advice and suggestions towards service excellence.
PRINCIPAL RESPONSIBILITIES:

Supervise all daily activities of the team (4-6 staff) and ensure to deliver as per agreed SLA/Operation Procedure
Ensure the transaction in compliance with local regulations and corporate policies
Coordinate with Compliance and other departments to take lead on studying new regulations, update department’s process procedure accordingly then train staff for implementation
Review COB/Backup plan
Review BRD, supervise UAT/sanity testing for system enhancement projects
Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organisation skills
Excellent range of communication skills, including written, verbal, and the ability to prepare excellent ppt and deliver compelling presentations
Strong analytical, problem-solving, technical
Experience in driving team and individual performance to achieve customer and financial targets
Strong leadership and team motivational skills
Proven coaching and performance management skills
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

REQUIREMENTS:

University graduate with min. 5 years of working experience in banking operations.
Past experience of leading a team and experience on handling high volumes in a high-pressure environment.
Interpersonal skills - The role entails frequent interaction with seniors, peers, internal customers across units and functions. The ability to work together with others is critical.
Hands-On manager.
Cross cultural experience.
Strong influencing capability.
Strong analytical skills in addition to strategic and lateral thought processes.
Planning & organization skills.
Process improvement focus.
Sound knowledge of local regulatory framework.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Địa Điểm Làm Việc

Hà Nội, Việt Nam

Citi set its first footprint into Vietnam before 1975, and then started up a representative office in Hanoi in 1993. A year later, Citi became the first U.S financial institution licensed for branch opening and full branch establishment in Hanoi. In 1998, Citi opened the second branch in Ho Chi Minh City.

Currently, the bank offers a wide array of banking and financial services including corporate and investment banking, treasury and trade solution services, commercial banking, consumer banking, securities and transaction services. Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Xem toàn bộ thông tin công ty
Ho Chi Minh City, Vietnam
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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