PCA Sales Consultant cum Storeman (Big Bike Hanoi)

 Handle 50% for Storeman:
- Manage, arrange and organize warehouse according to regulations;
- Process and track goods, sales orders, orders on the management system. Supply and inspect products according to each order;
- Track purchase orders from suppliers, update and control the inventory of Parts, Accessories & Clothing;
- Update the status of inventory in the warehouse, track the movement of goods;
- Check, arrange the products on display, make sure the product display area is always in accordance with the prescribed standards;
- Packing, preparing procedures, stamping, checking newly imported products;
- Prepare orders, work with stakeholders, follow up orders;
- Responsible for the management and periodic inventory of goods in the warehouse according to the company's regulations;
- Work with departments to arrange and fulfill the stock needs of Parts and Accessories when required.
 Handle 50% for PCA Sales Consultant:
- Customer Service;
- Provide excellence customer service to all of the dealership’s customers;
- Greet customers immediately, in a courteous and friendly manner;
- Develop and share knowledge of all PCA, parts history, and motorcycle service;
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction;
- Handle telephone transactions quickly, and courteously;
- Point out any additional products that may compliment the customer purchase;
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service;
- Make quotations, get customer approvals, place orders and follow up on orders;
- Meet PCA revenue targets;
- Consult customers on motorcycle customization and take their accessory orders;
- Organize events and presentations to showcase new products;
- Customize display motorcycles within approved budgets to showcase new products.