People Operation Lead

You will be joining the People Operations Department as a leader and you will be responsible for the following tasks:

1. Talent Acquisition (50% of working time)

• Partner with Hiring Managers / Delivery Managers to clarify headcount plans, job requirements, hiring priorities and interview processes.

• Own end-to-end recruitment for all functions, with a strong focus on technical roles (Developers, QA, PM, BA) in an IT outsourcing environment.

• Proactively source candidates via LinkedIn, Facebook groups, IT job boards (e.g. ITviec, TopDev, VietnamWorks), referrals and tech communities.

• Track and improve recruitment KPIs (time to fill, offer–acceptance rate, pipeline quality, retention during probation).

2. Training & Development (30% of working time)

• Design and organize training activities to support both technical and soft-skill development.

• Work with department heads to identify skill gaps and propose targeted training plans (internal sharing, external trainers, e-learning, mentorship programs).

• Build and promote a learning culture: internal tech talks, brown-bag sessions, knowledge-sharing between projects, and onboarding training for new hires. labourlinkvn.com+1

• Recommend organizational improvements (team structure, roles, workflows) to increase productivity, collaboration, and morale.

3. Compensation & Benefit (10% of working time)

• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures

• Maintain and enhance employee benefits programs, including compensation, health insurance, expenses, vacation, and other personnel packages

• Coordinate with Finance on payroll accuracy, statutory deductions, PIT and mandatory insurances.

4, Employee Relations (10% of working time)

• Plan, monitor, and appraise HR activities by scheduling management conferences with employees, hearing and resolving employee grievances, training managers to coach and discipline employees, and counseling employees and supervisors

• Plan and support engagement & culture activities (team building, company events, surveys, recognition programs) to maintain high morale in a project-based, outsourcing context.

The ideal candidate:

- Bachelor’s degree in Human Resources, Business Administration or related field.

- 3–5+ years of HR generalist or HR Manager experience, preferably in an IT outsourcing / software / tech environment.

- Strong track record in recruiting tech talent and proactively sourcing candidates.

- Hands-on experience in training coordination and/or L&D program support.

- Solid understanding of Vietnam labor laws and HR compliance.

- Good communication skills in Vietnamese and English (written & spoken).

- Data-driven, organized, proactive; comfortable working in a fast-paced, project-based environment.

Why you’ll love working at Eastgate:

- Attractive salary package

- Be emerged in a professional and motivating environment where you have opportunities to express your own ideas and improve your skill set through many interesting full-cycle projects

- Flexible working time: 9:30 a.m. to 6:30 p.m., Monday to Friday.

- Performance review and appropriate gratification: twice a year

13th month salary + Project bonus

- Free snacks, video gaming & movie nights, team social and sport activities

- 16 leave days/year (will be added an extra day each year and maximum 20 days for annual leave)