[ Phú Thọ ] Senior Officer - IT Technical Support

Infrastructure and Administration Support

• Manage the installation, configuration, and administration of Windows servers, anti-virus software, and desktop management systems to ensure compliance with company requirements.

• Administer the local and wide-area network infrastructure, including routers, network switches, and wireless networks.

• Collaborate with vendors and users to support CCTV and public address system installations.

• Manage network security controls, including file permissions, anti-virus protection, firewalls, and data backup procedures in accordance with company guidelines.

• Provide technical support to all sites, troubleshooting and diagnosing issues, resolving problems, and escalating complex matters as needed.

• Deploy infrastructure for factory operations, including setting up applications and systems.

Documentation

• Prepare and maintain comprehensive IT documentation and guidelines.

• Ensure proper record-keeping in accordance with IT policies and procedures.

Ad-Hoc Project Support

• Provide infrastructure support for project implementations as assigned by supervisors.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Professional Qualifications

Experiences in new factory setup, or in textile manufacturing operations - will be advantageous.

Years of Work Experience

Minimum of 5 years of experience in related field.

Technical Skills

• Strong collaborative and communications skills as this position will work closely with team members in Hong Kong and other factories to provide infrastructure support.

• Strong problem-solving skills to effectively diagnose and resolve technical issues

• Proven drive to deliver excellent results and continuously improve processes

Languages: English