Policy Services & Premium Collection Manager

- To make sure all requests for policy services and premium collection are doing within TAT, quality, limitation of backlog;

- To make sure all premium payment are reconcile and apply within TAT; follow up and control pricing of premium expense;

- To communicate with clients and take their requests in order to provide service and obtain information;

- To organize and work with operations department; maintaining files for each policyholder; including policies that are to be reinstated or cancelled. And any additional duties as assigned during launch preparations;

- Involve to UAT and testing for new product and follow-up with production issue from system;

- Training and coaching for staff about product, guideline and manual;

- Provide personal activity and team activity reports;

- Perform other responsibility & duty that are assigned by line manager.

1) Education:

- Accounting /Financial & Banking University degree, Insurance specialization is priority;

- Additional qualifications such as LOMA, ACII, AAII or certificates are priority.

2) Experience:

- At least 3 years of experience in Finance Ops/PS;

- At least 1 years in management role in Life industry.

3) Skills:

- Good in English and Vietnamese both in speaking and writing;

- Knowledge in computer software and using computer system;

- Analytical, meticulous, organized and able to work under tight deadline and pressure;

- Highly committed and self-motivated;

- Ability to multitask;

- Good initiative and team spirit;

- Good time management skill, able to prioritise work to ensure efficiency.