Pre-due Team Head (Early Collection)

1. Manage Pre Due Team’s (60%):

- Supervise the team’s activities to ensure team/ staffs meet Pre-due target

- Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time.

- Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up.

- Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement.

- Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria

- Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month)

2. Training & Support (30%):

- Calling fewer portfolio ~50 % vs TCs depend on volume. Supporting for TC absent suddenly to ensure team’s daily activities

- Participate and contribute to team meetings, training and quality workshops.

3. Others (10%):

- Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment

- Others task which are assigned by Pre-due Team Leader

1. Qualification:

- College, University graduated is preferable. Probably in Economics, Finance or Banking

2. Work Experience:

- Experience as Team Leader Collection, Call Center, Customer Service is preferable

3. Knowledge:

- SVFC's products and due date

- Performance management

- Driven target achievement & Target and scheme proposal

- Predue workflow & Predue's systems

- Retail banking and consumer finance

- Efficiency process improvement

- Customers' repayment behavior

- Vietnameses - English_ Intermediate

4. Skills

- Team management skill (Relationship building; )Agility and adaptability; Employee motivation; …)

- Good at Computer literature (MS Word, Excel, Power Point...) skill, careful, detail oriented

- Reporting, data analysis

- System knowledge

- Orented customer mindset

- Carefulness, perseverance, motivation and self motivation

- Problem solving, conflict management

- Pressure management

- Coaching, training, mentoring, interview skill