Pre-due Team Head (Trưởng Phòng Nhắc Phí)

Pre-due Team Head (Trưởng Phòng Nhắc Phí)

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 266 lượt xem - Hết hạn trong 21 ngày

Các Phúc Lợi Dành Cho Bạn

Attractive salary and bonus
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment

Mô Tả Công Việc

1. Key responsibilities and duties include, but are not limited to duties as set forth as below:
₋ Ensure team/ individual staffs reach Pre-due monthly target
₋ Ensure daily performance are run as given working plan
₋ Ensure team interaction with customers complying with calling scripts, calling processes, and SVFC’s regulations.
₋ Consecutively follow team performance to propose and implement actions timely and effectively.
₋ Propose achievable target for team/ individual staffs to meet SVFC expectations on monthly basis.
2. Review and control valid complaint cases raised by other departments regarding Predue staffs.
3. Review and modify all Predue processes such as hiring process, training material, training plan, working plan, working process, and ensure they are frequently updated.
4. In charge of all Predue reports to make sure everything is on track and suggest respective action plans.
5. Build up friendly and enjoyable working environment with willing-to-do spirit.
6. Schedule Team meeting periodically to be aware of all internal activities and issues to advise proper solutions on time.
7. Recruit, train, coach and build up development plan for Predue staffs.
8. Assist BRM Department Head to build up strategy for Predue to improve their performance and company bounce rate
9. Other tasks are assigned by BRM Department Head and/or Operations Division Head
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

1. Qualification University graduated. Economics, Finance or Banking major is preferred.
2. Work Experience
₋ At least 3 years of work experience as Team Leader of Predue, Collection or Call Center.
3. Knowledge
₋ Computer literacy (advanced Excel, Word, PowerPoint)
₋ Good at English (4 skills)
4. Skills
₋ Team management and leadership skills
₋ Good at details
₋ Good communication, negotiation and inspiration
₋ Able to work under pressure and continuously propose initiatives
5. Characteristic
₋ Interpersonal communication
₋ Willing to change
₋ Patient and careful
₋ Open-minded & creative

Địa Điểm Làm Việc

Pico Plaza. 20 Cong Hoa. Ward 12. Tan Binh Dist.
Xem toàn bộ hồ sơ công ty

Shinhan Finance is a member of Shinhan Card, number 1 credit card business in Korea and is a wholly-owned subsidiary of Shinhan Financial Group, ranked at 44th among Top 500 Global banking brands. With Shinhan Card’s know-how in financial products and more than 11-years-experience of the company in Vietnam consumer lending market, Shinhan Finance will be the best customer-oriented Finance Company in Vietnam. With the widespread business network nationwide, the company has capability to serve customers with flexible financial solutions, enabling our customers to fulfill their dreams and enhance their living standards.

Xem toàn bộ thông tin công ty
23/F. Saigon Trade Center. 37 Ton Duc Thang. D.1. HCMC. Vietnam
100-499 nhân viên
Recruitment - Shinhan Finance
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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