Pre Due Team Leader

This role has main responsibilities that lead team to achieve monthly required target which effectively contribute to Shinhan Finance’s (SVFC) bounce rate expectation and comply with SVFC core values. Ensure Predue team that s/he directly manage is smoothly run time to time.

Key Roles & Responsibilities:

1. Manage Pre Due Team’s (60%):

Supervise the team’s activities to ensure team/ staffs meet Pre-due target

Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time.

Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up.

Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement.

Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria

Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month)

2. Training & Support (30%):

Calling fewer portfolio 50 % vs TCs depend on volume. Supporting for TC absent suddenly to ensure team’s daily activities

Participate and contribute to team meetings, training and quality workshops.

3. Others (10%):

Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment

Others task which are assigned by Pre-due Team Leader

1. Qualification

College, University graduated is preferable. Probably in Economics, Finance or Banking

2. Work Experience

Experience as Pre-due Team Leader (Card) or Collection Team Leader (B0, B1) is preferable

3. Knowledge

Computer literature (advanced of Excel, Word)

Basic English (reading, writing)

4. Skills

Willing to do style of work (Required)

Team management skill

Good at excel skill, careful, detail oriented

Motivated and proactive

Careful, patient.

Keenness character