Pre Due Team Leader Trưởng Nhóm Nhắc Phí
Negotiable
Job description
Job Summary:
This role has main responsibilities that lead team to achieve monthly required target which effectively contribute to Shinhan Finance’s (SVFC) bounce rate expectation and comply with SVFC core values. Ensure Predue team that s/he directly manage is smoothly run time to time.
Key Roles & Responsibilities:
1. The Employee’s main job responsibilities and duties include, but are not limited to duties as set forth as below:
Supervise the team’s activities to ensure team/ staffs meet Pre-due target
Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time
Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up any other task
2. Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement
3. Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria
4. Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment
5. Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month)
6. Participate and contribute to team meetings, training and quality workshops. Support Team Head in recruitment process
7. Others task which are assigned by Pre-due Team Head
Job requirements
1. Qualification
College, University graduated is preferable. Probably in Economics, Finance or Banking
2. Work Experience
Experience as Team Leader Collection, Call Center, Customer Service is preferable
3. Knowledge
Computer literature (advanced of Excel, Word)
Basic English (reading, writing)
4. Skills
Team management skill
Good at excel skill, careful, detail oriented
Motivated and proactive
Careful, patient, willing to do style of work
Keenness character
What We Can Offer
Bonus
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Healthcare Plan
Premium personal healthcare insurance for all employees and spouse and/or children
Paid Leave
14 – 20 days annual leave, 3 days of sick leave with pay
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
15/04/2024
Manager
Banking & Financial Services > Debt Collection
Customer Service, Call Center Management
Finance
Any
Not shown
Not shown
Job Locations
20 Cộng Hòa, Phường 12, Tân Bình, Thành phố Hồ Chí Minh, Việt Nam
HomeJobsFinanceShinhan Vietnam Finance Company LimitedPre Due Team Leader Trưởng Nhóm Nhắc Phí
Shinhan Vietnam Finance Company Limited
17F & 23/F. Saigon Trade Center. 37 Ton Duc Thang. D.1. HCMC. Vietnam
(View map)5,000-9,999 employee
Recruitment - Shinhan Finance
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HomeJobsFinanceShinhan Vietnam Finance Company LimitedPre Due Team Leader Trưởng Nhóm Nhắc Phí