Pre Due Team Leader Trưởng Nhóm Nhắc Phí

Thương lượng

Hết hạn trong 28 ngày
458 lượt xem
Hồ Chí Minh

Mô tả công việc

Job Summary: This role has main responsibilities that lead team to achieve monthly required target which effectively contribute to Shinhan Finance’s (SVFC) bounce rate expectation and comply with SVFC core values. Ensure Predue team that s/he directly manage is smoothly run time to time. Key Roles & Responsibilities: 1. The Employee’s main job responsibilities and duties include, but are not limited to duties as set forth as below: Supervise the team’s activities to ensure team/ staffs meet Pre-due target Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up any other task 2. Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement 3. Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria 4. Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment 5. Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month) 6. Participate and contribute to team meetings, training and quality workshops. Support Team Head in recruitment process 7. Others task which are assigned by Pre-due Team Head

Yêu cầu công việc

1. Qualification College, University graduated is preferable. Probably in Economics, Finance or Banking 2. Work Experience Experience as Team Leader Collection, Call Center, Customer Service is preferable 3. Knowledge Computer literature (advanced of Excel, Word) Basic English (reading, writing) 4. Skills Team management skill Good at excel skill, careful, detail oriented Motivated and proactive Careful, patient, willing to do style of work Keenness character

Các phúc lợi dành cho bạn

Attractive KPI Bonus (monthly or yearly) and 13th month salary
Premium personal healthcare insurance for all employees and spouse and/or children
14 – 20 days annual leave, 3 days of sick leave with pay

Thông tin việc làm

15/04/2024

Ngân Hàng & Dịch Vụ Tài Chính > Thu Hồi Nợ

Tài Chính

Trưởng phòng

Customer Service, Call Center Management

Bất kỳ

Địa điểm làm việc

20 Cộng Hòa, Phường 12, Tân Bình, Thành phố Hồ Chí Minh, Việt Nam

Shinhan Vietnam Finance Company Limited
Shinhan Vietnam Finance Company Limited
Shinhan Vietnam Finance Company Limited

17F & 23/F. Saigon Trade Center. 37 Ton Duc Thang. D.1. HCMC. Vietnam

(Xem bản đồ)
5.000-9.999 nhân viên
Recruitment - Shinhan Finance