Pre-due Team Leader (Trưởng Nhóm Nhắc Phí)

Pre-due Team Leader (Trưởng Nhóm Nhắc Phí)

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 240 lượt xem - Hết hạn trong 26 ngày

Các Phúc Lợi Dành Cho Bạn

Attractive salary and bonus
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment

Mô Tả Công Việc

1. The Employee’s main job responsibilities and duties include, but are not limited to duties as set forth as below:
- Supervise the team’s activities to ensure team/ staffs meet Pre-due target
- Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time
- Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up any other tasks
2. Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement
3. Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria
4. Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment
5. Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month)
6. Participate and contribute to team meetings, training and quality workshops. Support Team Head in recruitment process
7. Others task which are assigned by Pre-due Team Head
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

1. Qualification:
- College, University graduated is preferable. Probably in Economics, Finance or Banking.
2. Work Experience:
- Experience as Collection Team Leader , Call Center, Customer Service is preferable
3. Knowledge:
- Computer literacy (advanced of Excel, Word)
- Basic English (reading, writing)
4. Skills:
- Team management skill
- Careful, detail oriented, motivated and proactive
- Patient, "willing to do" attitude
- Keenness character

Địa Điểm Làm Việc

Pico Plaza. 20 Cong Hoa. Ward 12. Tan Binh Dist.
Xem toàn bộ hồ sơ công ty

Shinhan Finance is a member of Shinhan Card, number 1 credit card business in Korea and is a wholly-owned subsidiary of Shinhan Financial Group, ranked at 44th among Top 500 Global banking brands. With Shinhan Card’s know-how in financial products and more than 11-years-experience of the company in Vietnam consumer lending market, Shinhan Finance will be the best customer-oriented Finance Company in Vietnam. With the widespread business network nationwide, the company has capability to serve customers with flexible financial solutions, enabling our customers to fulfill their dreams and enhance their living standards.

Xem toàn bộ thông tin công ty
23/F. Saigon Trade Center. 37 Ton Duc Thang. D.1. HCMC. Vietnam
100-499 nhân viên
Recruitment - Shinhan Finance
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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