Product CVP Operations Manager

Product CVP Operations Manager

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 205 lượt xem - Hết hạn trong 5 ngày

Các Phúc Lợi Dành Cho Bạn

Performance bonus, paid leave
Laptop
Company trip, monthly party, birthday party, townhall meeting

Mô Tả Công Việc

JOB SUMMARY

The Product CVP Operations Manager is responsible to set up and manage back office operations processes and develop documentation of processes. The role will oversee the overall membership operations and manage membership operation services providers, fulfillment vendor as well as all parties related to loyalty program service delivery. The individual is also responsible for the integration of the operational aspects of new program partners.

KEY RESPONSIBILITIES

● Lead the outsourced team to manage membership enrolment, partner and fulfilment operations
● Manage operation services providers and fulfilment vendors
● Manage claims and manual transactions
● Manage complaints and issues related to member operations
● Develop documentations and processes for member operations
● Track and measure Product CVP Operations service standards and ensure meeting operations KPIs
● Conducts regular business operation reviews
● Manage the recruitment, training, scheduling and performance of outsourced team
● Quality control of vendors and internal teams
● Audit of 3rd party vendors for security, training and customer satisfaction (bi-annual or annual)
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

QUALIFICATIONS

A. Education & Work Experience
● Degree in business management, operations or relevant field
● Minimum 5 years’ experience in back office operations in a management capacity
● Experience in loyalty program operations is highly preferred
● Experience in account and relationship management focused on customer needs

B. Skills & Personal Attributes
● Strong in process design and delivery
● Extensive training & development experience
● Detail oriented personality
● Strong organizational skills
● Good communications and interpersonal skills

Địa Điểm Làm Việc

Tòa nhà PV Gas Tower, 673 đường Nguyễn Hữu Thọ, Xã Phước Kiển, Nhà Bè, Hồ Chí Minh

Galaxy Joy is established with the mission to be the No.1 lifestyle loyalty platform in Vietnam and a one-stop loyalty gateway across Southeast Asia. Developed with the latest world-class technology, GalaxyJoy combines a classic loyalty program with a web3-powered platform to unlock value for users and position GalaxyJoy as a digital leader in Vietnam and across Southeast Asia.

If you keen to work in a culture that encourages you to take Ownership, follow your Passion, and gives you Empowerment, with a Nimble working style then we welcome to join GalaxyJoy.

Xem toàn bộ thông tin công ty
PV Gas Tower, Đường Nguyễn Hữu Thọ, Phuoc Kien, Nhà Bè, Ho Chi Minh City, Vietnam
100-499 nhân viên
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

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