Product Manager, Cards WPB (GCB6)

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

The jobholder is responsible and is expected to deliver a high standard of service to Customer Groups using HSBC systems and HTSV developed programs through timely resolution of problem encountered as well as to assist in deploying new software on our production machine.

In this role you will:

Impact on the Business

- Work closely with various departments to drive business and targets.
- Track and review individual portfolio performance on an ongoing basis.
- Heighten awareness of the product through periodical circulation of related articles, news, competitive information and other marketing literature.
- By proactively identifying new and managing the business mix and distribution channels to achieve efficiencies in acquisition and product.

Customers / Stakeholders

- Identify new customer segments to offer products and enhancements to meet financial objectives and enhance customer experience.
- Initiate / manage product development and market research including focus groups (internal and external).
- Define new products and product features, analyse feasibility and prepare business case.
- Champion each project, driving it from initiation to evaluation, according to ASP Product Development Guide.
- Develop an implementation project plan, coordinate implementation and work closely with IT, Operations, Credit, LGA / Compliance and Fraud / AML teams.
- Ensure development of infrastructure, systems and methodology to manage product.
- Liaise and develop operational workflow.
- Ensure identification, assessment, mitigation and control, loss identification and reporting of operational risk is adequately managed.

Leadership & Teamwork

- Enhance product skills training.
- Work with Training, ASP and other relevant parties to implement appropriate product training.
- Interact with other PFS areas including IT, Call Centre, Credit, Channels and ASP.

Operational Effectiveness & Control

- Remains compliant with and ensures awareness of Audit and Group requirements and other internal guidelines. Ensures strict compliance with government banking regulations. Timely implement internal and external audit points together with any issues raised by external regulators.
- Ensure identification, assessment, mitigation and control, loss identification and reporting of operational risk is adequately managed.
- Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes

We encourage you to apply your cv via this link: https://mycareer.hsbc.com/en_GB/jointalentcommunity?pipelineId=45325