Product Owner

Key Responsibilities

1. Internal Products (Services & Platforms)

• Define product vision, strategy, and roadmap aligned with business objectives.

• Identify user problems, define success metrics, and manage product backlog using data-driven prioritization.

• Write and manage PRDs, user stories, and acceptance criteria (BDD).

• Lead discovery (user interviews, JTBD, prototyping, experiments) and delivery (sprint planning, review, release).

• Collaborate with Tech/AI/QA/DevOps teams on architecture design, API/SDK, security, and performance optimization.

2. Partner Solutions (Vendors & Customers)

• Collect and analyze business requirements; conduct gap analysis and design end-to-end solutions.

• Manage vendors: RFP/RFQ process, capability evaluation, SLA tracking, and integration roadmap.

• Lead PoC, Pilot, and Go-Live phases; manage change requests, risks, and compliance (security, privacy, data protection).

3. Business Enablement

• Support Sales/Pre-sales teams in solution demos, effort estimation, and proposal/SoW preparation.

• Translate business opportunities into product roadmap and release planning.

4. Performance & Operations

• Track and optimize key KPIs: adoption, conversion, uptime/SLA, time-to-yes, fraud/default rate, cycle time, NPS/CSAT.

• Maintain product documentation: BRD/PRD, API mapping, data flow diagrams, and reports.

5. Culture & Collaboration

• Act with ownership, customer focus, and team-first mindset.

• Coach the team to work in a data-driven and outcome-oriented manner.

• Minimum 5 years of experience as a Product Owner/Manager or Business-Tech hybrid in FinTech, Banking, InsurTech, Payment, or Identity.

• Hands-on experience in at least one domain: eKYC/eID, eSignature, Lending/Credit Scoring, Payments, Fraud/Risk, or Data/AI applications.

• Proficient in PRD writing, user story definition, backlog grooming, and prioritization frameworks (RICE/ICE/MoSCoW).

• Familiar with API/SDK design, JSON, HTTP status codes, and system/data-flow diagrams.

• Understanding of security, privacy, and regulatory compliance (e.g., KYC/AML).

• Strong stakeholder management skills across internal teams, vendors, and partners.

• Analytical and data-driven mindset: capable of designing metrics, using dashboards/SQL, and conducting experiments.

• Excellent communication skills in both Vietnamese and English (technical and business).

• Certifications such as PSPO/CSPO, PMP/PMI-ACP are a plus.

• Experience with AI/ML, OCR, LLM/RAG, rule-engine, BPMN, or event-driven systems is advantageous.

• Familiarity with multi-tenant platforms, API versioning, SLA/performance monitoring, or OWASP/IAM security practices.

• Knowledge of Agile/Scrum or Scrumban methodologies with full rituals (planning, review, retro).

• Demonstrated qualities: ownership, bias-to-action, customer-centricity, and collaboration.