Product Support Officer

I. Job Summary: Product Support Officer is responsible for the product execution throughout the Product Development Division. His/her accountabilities are maintaining the product system setup from Product side, working closely with other relevant teams (Risk, Sales, Underwriting, Operations, DT&M, ICT...) to define the workflow, operation process to ensure the process run smoothly and support sales & Product Division to achieve the company target/ strategy. II. Key Roles & Responsibilities The Product Support Officer performs a wide range of duties including but not limited to: 1. Manage and maintain the Sales Finance portal to support sales activity of Sales Finance product include (30%) • Set up and manage dealer • Control product list & price • Set up and de-active promotion campaign with dealer 2. Support for the sales division to ensure the process, operation, and system (30%) • Support sales and partnership activity on daily basis to maintain smoothly operation regarding to system support development • Receive and support Sales special request regarding to process, operation, deviation request • Provide instruction/ guideline to users of new product/ process/ promotion campaign • Maintain the Product policy/ manual and process 3. Updating and testing the system for new product development (30%) • Raise requirements to develop/ change or modify system to adapt with new product development • Conduct the UAT test with end users to launch new product/ dealer/ promotion campaign if any 4. Other tasks (10%) • Other ad-hoc tasks assigned by Dept Head.

1. Qualification • University Degree majored in Business Administration/Finance & Banking or any related major 2. Work Experience • 2+ years of experience preferably in banking or consumer finance company 3. Knowledge • Knowledge of Retail banking - Consumer finance: products, policies and processes • How to research and keep up to date with market’s changing and technology that may impact product development • System: loan management • Execute and monitor business performance • Maintain operation of Sales Finance product, manage dealer, control product list & price • Referable experience in a product team/ credit operation 4. Skills • English - Upper-intermediate • Project Management, System operation • Good problem’s solving abilities, able to troubleshoot issues and determine the cause of plan’s success or failure • Collaboration, Problem analysis, Presentation skills • Ability to define problem, collect data, establish facts and draw valid conclusions • MS Office (Word, Excel, Access) and knowledge of CRM