Professional Trainee, Policyowner Services

Professional Trainee, Policyowner Services

Địa Điểm Làm Việc: Hồ Chí Minh
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Company's Policy

Mô Tả Công Việc

JOB PURPOSE
Responsible for providing policy servicing transactions accurately and timely as procedure; Enhance process and system for more automation and efficiency.

MAIN ACCOUNTABILITIES
A- Daily transaction processing (60%)
1. Process daily policy change requests from customers as guideline and achieve individual and team KPIs of TAT, pending, error rate and productivity.
2. Jet Underwriter

B- Enhance process & system (20%)
1. Be a tester to UAT POS enhancement items in core system and relevant applications. Base on requirements to make test case, test scenarios and collaborate to all relevant Departments to test & fix bug till completion and MTP
2. Participate to projects for enhancement and automation processes for shorten TAT, reduce hand-off and processing time. Recommend solutions/opportunities to improve business process

C- Others (20%)
1. Investigate error policies, system bug and work with IT & relevant Departments to define, fix, implement the system in order to meet business requirement
2. Verify/QC requests proceeded by team members
3. Other tasks as assigned: be the second person to back-up Supervisor when needed (assign task & control team when supervisor absence; on the job training & coaching; do complicated ad-hoc tasks)

COMMUNICATION SCOPE
Mostly internal contacts: IT, Actuarial, Product, OP, Finance & Accounting, …
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

SPECIALIZED KNOWLEDGE
Core Professional/Technical Competencies Required
• Life Insurance knowledge (Prefer)
• Computer literacy proficiency
• Understand Life Insurance systems (Prefer)

Core Soft/Transferable Competencies
• Good time management, negotiation skills, communication, and presentation skills
• Discipline, honesty, high responsibility and good teamwork attitude
• Client centricity, Digital and automation mind set, Result oriented
• BOLDER competencies (Biased for action, Open to listen, Learn all the time, Drive outcomes, Empowered, Resilient)

Development/Training to support Role Competencies
• Relevant Courses-Professional/Technical Competencies
• Business processes and practice on SL’s system.

PROBLEM SOLVING

• System limits
• Manual tasks
• High workload during peak time
• Find test cases, route course to fix bug

EDUCATION AND EXPERIENCE
• University’s degree holder and above
• English skills (TOEIC 500 or above)
• Insurance knowledge & experience (prefer)

Địa Điểm Làm Việc

LIM Tower 3, 29 A Nguyen Dinh Chieu, Da Kao Ward, District 1, Ho Chi Minh City

About Sun Life Vietnam

Sun Life Vietnam (Sun Life) is a life insurance company with 100% capital from Sun Life Financial – A leading international financial service organization with 155 years of experience from Canada. Sun Life is an established industry pioneer and market leader in pensions for both individual and corporate clients in Vietnam.

At Sun Life, we are driving innovation. Our success depends on looking ahead – remaining at the forefront of product development, embracing technology and responding to new realities.

Working at Sun Life, you’ll be challenged and inspired to be your best, every day. Surrounded by people who recognize your potential and encourage you to flourish, you’ll be rewarded for your contributions as an individual and a group.

At Sun Life, we hire the best and brightest. Are you ready to shine?

Xem toàn bộ thông tin công ty
29th Floor, Vietcombank Tower, 5 Melinh Square, Ben Nghe Ward, District 1, HCMC
100-499 nhân viên
Talent Acquisition Team
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

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Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)