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Mô Tả Công Việc
JOB PURPOSE
Responsible for providing policy servicing transactions accurately and timely as procedure; Enhance process and system for more automation and efficiency.
MAIN ACCOUNTABILITIES
A- Daily transaction processing (60%)
1. Process daily policy change requests from customers as guideline and achieve individual and team KPIs of TAT, pending, error rate and productivity.
2. Jet Underwriter
B- Enhance process & system (20%)
1. Be a tester to UAT POS enhancement items in core system and relevant applications. Base on requirements to make test case, test scenarios and collaborate to all relevant Departments to test & fix bug till completion and MTP
2. Participate to projects for enhancement and automation processes for shorten TAT, reduce hand-off and processing time. Recommend solutions/opportunities to improve business process
C- Others (20%)
1. Investigate error policies, system bug and work with IT & relevant Departments to define, fix, implement the system in order to meet business requirement
2. Verify/QC requests proceeded by team members
3. Other tasks as assigned: be the second person to back-up Supervisor when needed (assign task & control team when supervisor absence; on the job training & coaching; do complicated ad-hoc tasks)
COMMUNICATION SCOPE
Mostly internal contacts: IT, Actuarial, Product, OP, Finance & Accounting, …
Xem toàn bộ Mô Tả Công Việc
Responsible for providing policy servicing transactions accurately and timely as procedure; Enhance process and system for more automation and efficiency.
MAIN ACCOUNTABILITIES
A- Daily transaction processing (60%)
1. Process daily policy change requests from customers as guideline and achieve individual and team KPIs of TAT, pending, error rate and productivity.
2. Jet Underwriter
B- Enhance process & system (20%)
1. Be a tester to UAT POS enhancement items in core system and relevant applications. Base on requirements to make test case, test scenarios and collaborate to all relevant Departments to test & fix bug till completion and MTP
2. Participate to projects for enhancement and automation processes for shorten TAT, reduce hand-off and processing time. Recommend solutions/opportunities to improve business process
C- Others (20%)
1. Investigate error policies, system bug and work with IT & relevant Departments to define, fix, implement the system in order to meet business requirement
2. Verify/QC requests proceeded by team members
3. Other tasks as assigned: be the second person to back-up Supervisor when needed (assign task & control team when supervisor absence; on the job training & coaching; do complicated ad-hoc tasks)
COMMUNICATION SCOPE
Mostly internal contacts: IT, Actuarial, Product, OP, Finance & Accounting, …
Yêu Cầu Công Việc
SPECIALIZED KNOWLEDGE
Core Professional/Technical Competencies Required
• Life Insurance knowledge (Prefer)
• Computer literacy proficiency
• Understand Life Insurance systems (Prefer)
Core Soft/Transferable Competencies
• Good time management, negotiation skills, communication, and presentation skills
• Discipline, honesty, high responsibility and good teamwork attitude
• Client centricity, Digital and automation mind set, Result oriented
• BOLDER competencies (Biased for action, Open to listen, Learn all the time, Drive outcomes, Empowered, Resilient)
Development/Training to support Role Competencies
• Relevant Courses-Professional/Technical Competencies
• Business processes and practice on SL’s system.
PROBLEM SOLVING
• System limits
• Manual tasks
• High workload during peak time
• Find test cases, route course to fix bug
EDUCATION AND EXPERIENCE
• University’s degree holder and above
• English skills (TOEIC 500 or above)
• Insurance knowledge & experience (prefer)
Core Professional/Technical Competencies Required
• Life Insurance knowledge (Prefer)
• Computer literacy proficiency
• Understand Life Insurance systems (Prefer)
Core Soft/Transferable Competencies
• Good time management, negotiation skills, communication, and presentation skills
• Discipline, honesty, high responsibility and good teamwork attitude
• Client centricity, Digital and automation mind set, Result oriented
• BOLDER competencies (Biased for action, Open to listen, Learn all the time, Drive outcomes, Empowered, Resilient)
Development/Training to support Role Competencies
• Relevant Courses-Professional/Technical Competencies
• Business processes and practice on SL’s system.
PROBLEM SOLVING
• System limits
• Manual tasks
• High workload during peak time
• Find test cases, route course to fix bug
EDUCATION AND EXPERIENCE
• University’s degree holder and above
• English skills (TOEIC 500 or above)
• Insurance knowledge & experience (prefer)
Địa Điểm Làm Việc
LIM Tower 3, 29 A Nguyen Dinh Chieu, Da Kao Ward, District 1, Ho Chi Minh City
