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Mô Tả Công Việc
RMIT is a global university of technology, design and enterprise. We’re global in footprint and even more importantly, we’re global in mindset. We’re committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact.
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University with 700 staff and 7,000 students, in three locations, and recently awarded one of the Best Companies to work for in Asia 2020. From a media perspective RMIT Vietnam enjoys a 40% share of voice in the sector. It brings a world-class education and globalised study environment to the heart of Asia, offering programs in business, technology, communication, design, fashion and English language. It boasts an impressive range of extra-curricular activities that encourage students to innovate and network globally.
Degrees are awarded by RMIT in Australia and taught in English, enabling Vietnamese students (and visiting international students) the opportunity to receive an international education without having to leave home.
The Student Recruitment Team sits within Student Recruitment and Marketing Department. The Program Advisor is a key position responsible for the quality and effectiveness of work relating directly to the number of students enrolled in English, Higher Education programs on an annual basis. The Advisor is responsible for all student recruitment processes from first contact stage through to admissions.
Effectively consult and provide advice and feedback on RMIT and its programs, entry requirements, admissions and selection processes for potential parents and students in a transparent and timely manner either via email, via telephone or through face to face interactions.
Coordinate complete student recruitment process from initial enquiry to the point of enrolment and ensure provision of high level of customer service across touchpoints with potential parents and students.
Coordinate with Student Administration and Student Admission teams to follow up and/or address any issues in the selection processes including, but not limited to, responding to and helping potential students.
Customer Relationship Management (CRM) database management.
Adhere to guidelines on usage of the CRM system and its complete functionality and execute the email plan for prospective students.
With reference to guidelines of the data entry processes into the CRM, ensure high level of accuracy across all information obtained through recruitment events and related activities.
Ensure all information is captured into the CRM in a timely manner and report on effectiveness of those events and activities.
Participate in weekend student recruitment and promotional events in HCM and provinces that showcase the University and its programs.
Maintain up to date market knowledge of competitors and their product offerings to understand and promote points of differentiation to constantly update close sale pitch.
Yêu Cầu Công Việc
Bachelor’s Degree in a relevant discipline.
At least 1 years of experience in a similar position.
Proven experience of working in a customer services/sales orientated environment.
Prior experience and proficiency of working with CRM systems/database systems.
High level of attention to detail and accuracy when managing and communicating information and when entering data
Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices
14th November, 2021 11:59 pm