Program Coordinator ITS

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

Rewards and Benefits:

Competitive salary package and allowances

Generous annual leave, carer leave and public holidays (Christmas and Tet Holidays)

Private health insurance and wellness programs

Professional development and career advancement

Access to state-of-the-art facilities and resources

A vibrant and diverse campus life and more!

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers

Position Summary

RMIT are seeking an experienced Program Coordinator to support ITS portfolio of projects.

As Program Coordinator, your primary responsibility will be to support the ITS team with the implementation and launch of the Global Student Programto successfully coordinate, manage and efficiently deliver this program across RMIT Vietnam, in collaboration with our RMIT AU ITS project team. This will include daily tasks such as status reports, steering group presentations for various forums, financial and risk and issue management, schedules, and administrative support.

An essential element of your role you will ensure that you are well-versed in the Portfolio Office Delivery Framework and Governance processes. This will be achieved by working with the Project team and key roles within the structure to provide advice and guidance on supporting project delivery and process. As part of continuous improvement framework, you will be required to contribute to improvement ideas, call out gaps/inefficiencies, and propose improvement solutions.

Reporting Line

Reports to: Project Manager ITS

Key Accountabilities

Provide program coordination support and oversight across activities relating to the Student Record System project program of work as required,

Oversee and advise on active risk and issue management across portfolio, presentation and reporting activities.

Monitor team resource coordination requirements and escalate any challenges or key issues.

Organise and participate at the resource management engagements, whereby resource requirements are prioritised in alignment with the priority tasks.

Maintain project SharePoint site, artefacts, ensuring appropriate storage and governance.

Onboard and support new team members within the team including organising assets and onboarding activities.

Work collaboratively with the project communications team to post or share communications via relevant channels as required (SharePoint, email, yammer, website etc.)

Support the program leadership team in planning activities, ensuring schedules are being maintained and deliverables, milestones and dependencies are incorporated.

Provide administration support to the program activities: project governance forums, stand ups, stakeholder updates, meetings schedule

Coordinate to create and maintain project documentation, plans and reports as well as appropriate paperwork

Strongs hands on experience working on Microsoft excel (advanced features, complex formulas, pivot tables, or macros).

Key Selection Criteria

At least 3 years of relevant experience as a program/portfolio coordinator with a background and experience working in a technology environment.

Outstanding levels of productivity in terms of attention to details, time management, prioritisation, and speed.

The ability to work autonomously by meeting deadlines, managing priorities and agility to be able to adapt to flexible timeframes.

Team player with a strong customer service focus. Well-developed interpersonal skills, including coordination, liaison, negotiation, and multicultural communication.

Keen attention to detail with ability to manage own time well, and prioritise competing work demands, effectively.

Excellent verbal and written communication skills in English and Vietnamese with a wide variety of stakeholders.

Demonstrated ability to work with confidential information

Demonstrated superior knowledge and experience in using computer software such as Microsoft Word, Excel, Power Point and Access.

Bachelor’s degree in Technology (or an related discipline)

Certification in Prince2 or PMI preferable but not essential

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General with a score of at least 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.