Program Manager, Amazon Global Selling

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Mô Tả Công Việc

Amazon is seeking a dynamic and motivated Program Manager in Vietnam for the Amazon Global Selling business. The Program Manager will drive our effort to help Vietnamese Sellers achieve success on Amazon's global marketplaces, focusing on improving the seller facing registration and onboarding experience, collaborating with global marketplaces team's counterparts to resolve frictions/issues faced by Vietnamese sellers during the registration process. The successful candidate will perform deep dive to derive analytical insights on success drivers and blockers, and share data driven insights with stakeholders from both Vietnam and marketplace counterparts' team, develop plans to drive registration education content, drive programs that improve registration experience and performance. They will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving abilities. They will have superb communication and project-management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

Background of Amazon Global Selling: Amazon’s mission is to be Earth’s most customer-centric company. Among the customers we’re focused on are small businesses and entrepreneurs. Amazon helps businesses and entrepreneurs reach hundreds of millions of customers around the world, giving the smallest of businesses the opportunity to compete next to the biggest household brands in our store. Amazon has websites in 18 countries and supports 27 languages. More than half of all items sold on Amazon come from the millions of small and medium-sized businesses that have chosen to grow their business on Amazon. The Program Manager will deliver on this vision by…identifying Vietnamese Seller’s pain points in Selling on Amazon’s global marketplaces, and recommending solutions to enable Vietnamese Seller to launch at scale on Amazon marketplaces worldwide.

Core Responsibilities
· Understand Sellers’ pain points and gather business requirements and support Amazon Global marketplaces to create innovative solutions for Sellers to launch at scale on Amazon marketplaces worldwide
· Monitor global Selling Seller prelaunch experience, identify issues/drivers throughout the registration and onboarding process
· Provide support to develop the global selling Vietnamese seller funnel strategy, establish connections with Amazon global marketplaces global product and program teams to support changes designed.
· Support and provide business insight on planning and business reviews, setting annual goals
· Engage with Sellers to understand their needs and make recommendations to gauge fit with the Amazon Services product set
· Support internal teams in driving change, removing roadblocks and increasing participation by local Sellers with respect to the Amazon Global Selling business
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Yêu Cầu Công Việc

Basic Qualifications
· 5+ years of successful program and product management, business improvement or management consulting roles, preferably in the eCommerce, retail technology, or software industries
· Strong project management skills and ability to thrive in a fast-paced environment, deal with ambiguous problems / strong problem solving skills
· Demonstrated ability to manage multiple projects - work prioritization, planning and task delegation with various business and technical teams
· Excellent analytical and data-mining aptitude, coupled with strong Microsoft Excel skills and SQL skills
· Ability to create innovative new initiatives that generate results
· Ability to think both strategically and tactically with strong attention to detail
· Proven track record collaborating successfully with internal and external partners
· Strong written and spoken communication skills in both English and Vietnamese

Preferred Qualifications
· MBA or related Master’s degree
· Global e-commerce experience
· Proven ability to influence others
· Experience using analytical, marketing, and productivity tools including Oracle Business Intelligence, SalesForce or other CRM tools, Microsoft OneNote, and Microsoft SharePoint.
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Địa Điểm Làm Việc

15 Lê Thánh Tôn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Vietnam

Amazon Global Selling helps businesses from anywhere in the world to launch a global business, reaching Amazon customers around the world and building international brands. With Global Selling, sellers of different types and sizes can directly reach Amazon’s 300+ million worldwide active customer accounts, including 150 million+ Prime customers and millions of institutional buyers. Amazon has established a physical presence in 20+ countries and regions. The 175 Amazon fulfillment centers worldwide can help sellers deliver products to customers in over 200 countries and territories.

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