Project Cargo - Control Tower Manager

Project Cargo - Control Tower Manager

Địa Điểm Làm Việc: Hồ Chí Minh
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Mô Tả Công Việc

Appetizer
Manages a local portfolio of large-scale multi-faceted projects that both add value and create competitive advantage for our clients’ business, whilst driving additional revenue streams into the Damco organisation.

Key Responsibilities
1. Ensure customer satisfaction by delivering exceptional service. Lead and Manage the Customer service teams to focus on the key Customer Service Drivers:
• Easy to Do Business with
• Timely Delivery of Documents;
• Pro-Active Notification;
• Exception Management;
• Efficient claim handling
• Ensure service delivery alignment with agreed client SLA’s.
• Improve service output for existing accounts on an ongoing basis
• Keep a tight grip on ‘cost to serve’ for each account based on internal resources vs. customer requirements

2. Ensure that the Focal Customer service teams adhere to service standards for:
• Confirming and sending bookings
• Resolving issues/query from the team
• Responding to customer enquiries.

3. Work with Regional and Center to establish and strengthen customer relationships and requirements.
4. Follow up on Outstanding payments
5. Monitor local PnL and Customer Temperature across segments and partner with relevant teams to drive local improvement to improve customer satisfaction + GP
6. Ensure good collaboration as part of cross-functional customer teams
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Yêu Cầu Công Việc

• 3-5 Years of operational knowledge and customer service in Logistics and Supply Chain, preferably with exposure in project cargo (OOG).
• Must have managerial experience & skill - able to lead a team
• Strong conceptual abilities – able to translate complex issues into ideas and actions.
• Flair for and interest in processes and systems.
• Good communicator with ability to translate technical knowledge to both technical and non-technical people.
• Good proficiency in English & Vietnamese

Địa Điểm Làm Việc

SOFIC Tower, Đường Mai Chí Thọ, Thủ Thiêm, Thành phố Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

For more information: https://www.maersk.com

All the way.

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Ho Chi Minh
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

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