Project Coordinator (2D)

Improve client satisfaction by assuring and aligning technical quality standards based on feedback and direction from Product Expert

• Voice of the client. Often the data for corrections that come through CS is not going to give the full overview of quality. Product Coordinator can assist to provide an overview of client satisfaction which is equally and often more important than evaluating data;

• Review and give feedback on the set-up process for improving client satisfaction;

• Ensure that all client product quality specifications and processes are communicated and easily accessible to Technical Training Specialists and production, hereunder quality specialists;

Internal technical/quality account management for selected clients/products, supporting onboarding of new clients;

• Support Customer facing Roles by executing on plans to improve customer satisfaction

• Support clients with current product quality, optimization and updates;

• Support Sales and Product Experts with onboarding new clients and new product testing;

• Provide fast responses and proposed solutions to general client complaints and requests.

Develop technical materials and provide training (when necessary)

• Coordinate with Product Experts to design content structure, delivery and communication system;

• Develop technical training materials including samples, updates, guidelines, and videos tutorials;

• Plan and execute technical training based on developed materials, and assess the team’s capabilities in delivering quality/output according to agreed SLA/client expectations.

Provide consultation and support for technical quality issues

• Support Technical Training Specialists and production, hereunder Quality Specialists with live quality issues and requests when needed;

• Evaluate trends in client complaints and support Technical Training Specialists and production, hereunder Quality Specialists with effective solutions.

• Bachelor’s Degree in relevant field

• At least 3 years of experience in construction, design, graphic, animation or architecture field. If candidates have experience in project management, it is a plus.

• Good English communication

• Logical and strategic thinking skills

• Pro-active and multitasking

• Willing to learn new technology

------------------------------------------------------------------------------------

WHAT WE OFFER

We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

• Attractive package

• 100% SHUI in probation, premium healthcare package for individuals and family

• 12 AL/ year and 12 WFH days/year

• Daily meals provided

• Experience in increasingly challenging and engaging real-world Floorplan projects.

• Experience in an international company with the culture that encourages and fosters creativity, innovation, respect and equality

• Opportunity to learn from experienced leaders and managers

• Attendance in meetings, events, networking opportunities and training courses