Project Management (Customer Service Department)

Project Management (Customer Service Department)

Địa Điểm Làm Việc: Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

13th month Salary and Performance Bonus
Premium insurance Generali
14 days annual leave and 6 days sick leave

Mô Tả Công Việc

● Oversee project portfolio including initiating, prioritizing, tracking, timely delivering, evaluating in order to meet business requirements.
● Analyze & synthesize data to generate insights for new initiatives, provide findings to ensure a holistic view of our users (buyers, merchants, drivers) by qualitative & quantitative studies & analysis.
● Collaborate with stakeholders to define, prioritize and manage end-to-end projects, ensure that
the project status or changes made are communicated effectively to both the internal and external stakeholders and documented appropriately.
● Set KPIs for the team and subsequently review & track these KPIs. Perform risk management to minimize project risks. Ensure resource availability & allocation, monitor team member’s execution.
● Monitor daily operation of in-house customer service activities within assigned scope, deep dive operation KPIs to streamline processes, improve customer experience.
● Take timely corrective actions to ensure the team complying with company values.
● Assist Line Manager in other tasks assigned.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

● At least 3 years experience in project management & experience doing quantitative and/or qualitative, preferred candidates with Customer Service understandings and project management certificates (PMP, PSM, CMS….).
● Strong affinity for hands-on execution and result-orientation, strong project management & time management
● Critical thinking and problem-solving skills , Good interpersonal skill, documenting, reporting and presentation skill
● Solid organizational skills including attention to detail and multi-tasking skill.
● Proactive, a good team leader & team player with a positive attitude and a strong sense of integrity & responsibility, possess win-win mindset, open to learn & share, self-disciplined.
● Excellent written and verbal communication skills in English and Vietnamese.
● Ability to work under a high pressure & fast-moving environment.

Địa Điểm Làm Việc

15 Đường Lê Thánh Tôn, Bến Nghé, District 1, Ho Chi Minh City, Vietnam includes a website and mobile application which specialize in food reviews in South East Asia. Funded by CyberAgent Venture (Japan), Garena (Singapore) and Tiger Global Investment, Foody is accessed by more than 11 million visitors per month and become one of the top search engine in Vietnam with nearly 10 million followers, and become the leading website & mobile application in Vietnam for foodies to search and review eating places. Then, with the demand of our valued customers, was launched to build a trusted platform for F&B ordering and delivery on demand and soon has become the leader in the market. Currently, has a lot of merchants and partners nationwide and will continue to grow strongly in the future.

Xem toàn bộ thông tin công ty
10th Floor, Sonatus building, 15 Le Thanh Ton Street, Ben Nghe Ward, District 1, Hồ Chí Minh City, Việt Nam
500-999 nhân viên
Recruitment Team - HR Dept.


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