Project Operation Manager

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience.

• Oversee to control and support daily operation to make sure all tasks are performed well.

• Have an observant eye to promptly detect what needs to be fixed or upgraded for the estate.

• Build task list system in daily, weekly monthly to follow up and keep track for the estate operation.

• Coordinate with the sales and marketing department to promptly grasp the booking situation to prepare thoughtful service for each customer.

• Can do attitude to meet customer requirements in difficult situations.

• Listen and promptly handle customer complaints with a proactive spirit.

• Monitor customer reviews on media channels, coordinate with sales and marketing departments to process and respond promptly.

• Responsible for recruitment whereas requires, managing personnel to bring maximum efficiency to the estate.

• Timely planning training for employees to supplement missing skills or improve existing skills.

• Know how to manage costs and revenue to arrange work to optimize benefit of the estate.

• Tertiary qualifications in Hotel Management or related field.

• Minimum of 4 years of experience in hotel operations, with a proven track record of success in leadership roles.

• Strong analytical skills and the ability to interpret data to make strategic recommendations.

• Excellent communication and interpersonal skills, with the ability to build rapport and influence others.

• Creative problem-solving abilities and a passion for innovation.

• Flexibility to travel as needed to meet with clients on-site.

• Experience in handling emergency situations (medical, transportation) is an advantage.

• Having experience working in the Ba Vi area is an advantage.

*Benefit:

- Competitive compensation package with performance-based bonuses.

- Opportunities for professional development and career advancement at a fast-growing start-up.

- Fun and collaborative team environment with fellow hospitality experts.