QA & Training Senior Manager

Địa Điểm Làm Việc: Hồ Chí Minh
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Mô Tả Công Việc

Reporting to the Head of Customer Care Operation, your role is detailed below:

The successful candidate will be joining a well-established team and will be expected to manage and maintain effective customer service for all internal and external Lazada’s customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Care Department.

***Position Responsibilities:

• Business owner of all Transformation Programs for Seller & Buyer Care org, responsible for the full life cycle of program roadmap and strategic priority setting
• Standardize and ensure high-quality service for both BPO and Inhouse team through training and continuous quality assessment
• Work with Regional QA team to align on new process/SOP
• Work with BPO partners to understand roadblock and provide a comprehensive solution
• Work with Inhouse teams to identify the team’s specific requirement skills and provide full soft skill training plan from basic to advance
• Build and deliver training courses according to the requirement of BPO and Inhouse team
• Provide progress reports in respect of training carried out to ensure full compliance with policies, procedures, and best practice
• Facilitate and involve in the new initiative and product launching
• Manage and grow the inhouse QA & Training team
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

5 years of experience in training and coaching
• Excellent team-player and leadership skills
• Excellent coaching and mentoring skills
• Planning and organizing skills
• Creative problem-solving skills
• Professional presentation skill
• Experience in building and delivering training courses
• Proficiency in both written and spoken Vietnamese and English
• Solid technical skill in Microsoft Office, especially Excel and PowerPoint

Địa Điểm Làm Việc

19th Floor, 67 Le Loi, Saigon Centre 2, District 1, HCMC
Xem toàn bộ hồ sơ công ty

Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).

Follow www.linkedin.com/company/lazada for the latest news and career opportunities!

Xem toàn bộ thông tin công ty
19th Floor, 67 Le Loi, Saigon Centre 2, District 1, HCMC
500-999 nhân viên
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

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