Quality Assurance Manager

Job purpose:

• Ensuring products meet previously established quality standards

• Managing process systems and product quality assessment standards

Responsibilities:

• Meet quality targets and ensure that product meets the Company’s quality standards

• Check samples and quality of new products.

• Reporting to Head Office in London thoroughly, providing quality status update

• Create claim follow up system, preventive actions and quality improvement system

• As needed, ensuring the best solutions and best materials

• Support to assess suppliers’ capacity and their labor compliance standard

• Support to inform quality standard and approve samples so suppliers clearly understand the quality requirement

• Support training of suppliers in production and final inspections to ensure the highest quality

• Reporting to office in both Saigon and London offices (need excellent English)

• Replying to all emails within 24 hours

1. Experience:

• 7+ years previous Quality Assurance experience with the ability to improve and implement QA processes and systems.

• Have experience working with US, UK or Europe based companies is a PLUS

• Have experience working with subcontractors/suppliers

• Have experience in high gloss products, oversize furniture custom products

2. Knowledge of:

• Technical understanding of furniture is a MUST

• Furniture QA, QC

• Furniture materials (especially lacquer) is a MUST

• Able to read and understand drawings

3. Skills and Abilities:

• Excellent command of English – verbal and written

• Effective problem solving, analytical and communication skills

• Excellent knowledge of MS Office (Outlook, PowerPoint, Word and Excel)

• Ability to work in a team and lead to achieve the highest quality

• Excellent organizational skills, able to self-motivate and time manage

• Dynamic and enthusiastic

• Excellent Multi-tasking skills

• Strong attention to detail, highly organized and able to prioritize and meet deadlines.

• Establish process systems & finished products standards and producing quality management guidelines to achieve the highest quality

Communication:

- Communicate with UK office:

As we have our main office in the UK, we need to consider the different time zones. There is a requirement for phone, Teams meetings, discussions, updates and some emergencies can arise. Please be able to communicate occasionally during UK business hours (these times are flexible)

- English communication skill is a must

- Other duties as assigned

- Excellent interpersonal skills with suppliers