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Quality Control Assistant Manager - Telesales

Home Credit Vietnam 194 Golden Buidling, 473 Dien Bien Phu, Ward 25, Binh Thanh District, HCMC

Nơi làm việc: Hồ Chí Minh


497 lượt xem
Đăng tuyển 11 ngày trước

các phúc lợi dành cho bạn

13th payment
Aon Healthcare for family
Phone Allowance

Bạn Nên Có Kỹ Năng

Telelsales Control
Quality Control / Quality Assurance
Quality Control

Bạn Sẽ Làm Gì

Call quality checking & assurance:
Initiate and maintain QC criteria to make sure TLS operators comply & follow TLS requirements
Fulfill monthly QC check plan
Report QC check results on weekly basis
Make sure all official TLS work instructions, notices, rules, procedures, processes & other TLS calling related document(s) consistent & updated
Manage & develop QC team:
Manage, develop QC team: QC Specialist, QC Training & Script Specialist
Development & succession plan for QC team and individual
Ensure training needs:
Provide and make sure TLS QC training/retraining plan meets TLS requirements & training contents are consistent
Script centralization & change for improvement:
Initiate & drive script changes for client easy understanding, better sales & CRM requests including pilots
Main contact to inform changes to all operators:
Be the main contact to inform changes in TLS
Improvement ideas:
Initiate improvement area and coaching need for TLS operators
Initiate improvement changes in QC team and other TLS sections (if any)
Customer centric:
Show customer oriented thought, proposal, action and behavior
Other tasks:
Other task assigned by Head of Telesales.

Chuyên Môn Của Bạn

Bachelor Degree
Working experience in customer service, quality control and management required.
PC skills (MS Windows, MS Office etc.);
Good English.
Reporting skills.
Persuasion skills
Get QC team operated as per TLS requirements
Detect operator mistake & urge team leader for coaching
Smart check criteria set to ensure both operator quality and optimized QC capacity (headcount)
Get operators & team leaders well aware of key training message after training session
Ensure content of TLS training materials, work instructions, notices, rules, procedures, processes & other TLS calling related document(s) consistent & updated
Get QC score over 95%
Customer oriented

Về Công Ty Chúng Tôi

Home Credit Vietnam 194 Golden Buidling, 473 Dien Bien Phu, Ward 25, Binh Thanh District, HCMC

Tên người liên hệ: HR Department
Qui mô công ty: 5.000-9.999

Home Credit Group
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €8.8bn of assets1; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth within Central and Eastern Europe, the Commonwealth of Independent States and Asia. Our 53,900 employees serve more than 41 million customers.

We focus on lending to consumers seeking purchases of durable goods. We offer loans to first-time borrowers, as well as revolving credit lines and credit cards to existing customers, maximising the strong cross-selling opportunities that exist across the business. We are also successfully expanding our retail deposit services for customers on a selective basis.

Home Credit Group has developed into a highly efficient business that captures lending relationships through its extensive multichannel distribution network. This network consists 145,236 of point-of-sales (“POS”) outlets, own branches, post offices and direct channels1 and positions the Group to effective origination of new customers at POS outlets and powerfully cross-sell cash loans and credit cards through other channels as relationships with its customers develop.

Home Credit Vietnam Finance Company Limited has officially operated in Vietnam since 2009, providing leading consumer financial products in Vietnam with outstanding features, namely quickness and simplicity. In Vietnam market, Home Credit is now taking the lead in motorbike hire-purchase field. After 6 years of operation, Home Credit has built relationship with nearly 5,000 retail outlets in 63 cities and provinces nationwide.

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Chương Trình Tuyển Sinh Thạc Sỹ Tài Chính Tại Hà Nội

Chương Trình Tuyển Sinh Thạc Sỹ Tài Chính Tại Hà Nội

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