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Mô Tả Công Việc
• Manage and develop Field Auditors virtually and provide basic technical support and guarantee the timely development of the activities of the field audit process.
• Interpret information from multiple sources – alerts, QMS (Quality measurement system), PSRO (Planning, Scheduling router optimization) and correlate data from QCT (Quality control tower) to QMS reports.
• Use mapping functions, review alerts, chat online, review dashboards, and guide teams in the field to improve their data collection.
• Responsible for providing inputs to upgrade the system and make recommendations for a better quality of alerts.
• Share learnings with other team members during important team meetings.
• Proactively identify market/store trends.
• Identify training needs for continuous improvement in understanding the process.
• Share important instructions and ensure compliance.
• Lead monthly virtual meetings.
• Remotely manage and develop Field Auditors and provide basic tech support.
• Offers assistance to others on the team positively and displays leadership and team player capabilities to create solutions to everyday challenges for the data acquisition.
• Build engagement and motivation among auditor teams.
• Responsible for team KPIs compliance.
• Ensure the number of alerts for auditors remains under the defined threshold.
• Effectively communicate in both virtual and face-to-face interaction and meetings.
• Follow up field visit queries aligning to Field team and reporting
• Checking the audit data to correct the entered statuses of outlets and received data, prices, revenues.
• Viewing reports, indicators, and monitoring to control the flow of production
• Train and certify Sr. Auditors.
• Provide timely coaching to associates for better performance.
• Proactively find root causes/ solutions for daily operational issues.
Xem toàn bộ Mô Tả Công Việc
• Interpret information from multiple sources – alerts, QMS (Quality measurement system), PSRO (Planning, Scheduling router optimization) and correlate data from QCT (Quality control tower) to QMS reports.
• Use mapping functions, review alerts, chat online, review dashboards, and guide teams in the field to improve their data collection.
• Responsible for providing inputs to upgrade the system and make recommendations for a better quality of alerts.
• Share learnings with other team members during important team meetings.
• Proactively identify market/store trends.
• Identify training needs for continuous improvement in understanding the process.
• Share important instructions and ensure compliance.
• Lead monthly virtual meetings.
• Remotely manage and develop Field Auditors and provide basic tech support.
• Offers assistance to others on the team positively and displays leadership and team player capabilities to create solutions to everyday challenges for the data acquisition.
• Build engagement and motivation among auditor teams.
• Responsible for team KPIs compliance.
• Ensure the number of alerts for auditors remains under the defined threshold.
• Effectively communicate in both virtual and face-to-face interaction and meetings.
• Follow up field visit queries aligning to Field team and reporting
• Checking the audit data to correct the entered statuses of outlets and received data, prices, revenues.
• Viewing reports, indicators, and monitoring to control the flow of production
• Train and certify Sr. Auditors.
• Provide timely coaching to associates for better performance.
• Proactively find root causes/ solutions for daily operational issues.
Yêu Cầu Công Việc
• Bachelor’s Degree in any major
• 3 to 5 years experience, at least one year in a supervisory role in Market Research or related services in Marketing / FMCG / Service/ Technology industry.
• Ability to manage and develop a team virtually.
• Strong organizational, time management, and analytical skills.
• Ability to come to an understanding of a situation, task, problem, opportunity.
• People Management: Ability to manage and develop remote teams.
• Professional maturity in relation to others and work enables effectiveness while dealing with pressures and difficulties of a dynamic work environment.
• Ability to use appropriate interpersonal styles and methods to coach and guide Auditors toward a better quality of data capture.
• Effective Communication: Adopt troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in the field.
• Excellent communication (written and oral) and interpersonal skills; Languages in English and Vietnamese.
• Proficiency in collaboration tools (Google, MS Office, Skype, Chat s/w).
• 3 to 5 years experience, at least one year in a supervisory role in Market Research or related services in Marketing / FMCG / Service/ Technology industry.
• Ability to manage and develop a team virtually.
• Strong organizational, time management, and analytical skills.
• Ability to come to an understanding of a situation, task, problem, opportunity.
• People Management: Ability to manage and develop remote teams.
• Professional maturity in relation to others and work enables effectiveness while dealing with pressures and difficulties of a dynamic work environment.
• Ability to use appropriate interpersonal styles and methods to coach and guide Auditors toward a better quality of data capture.
• Effective Communication: Adopt troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in the field.
• Excellent communication (written and oral) and interpersonal skills; Languages in English and Vietnamese.
• Proficiency in collaboration tools (Google, MS Office, Skype, Chat s/w).
Địa Điểm Làm Việc
106 Nguyen Van Troi, Centre Point office building, 4th floor, Phu Nhuan District, Ho Chi Minh City
